Community Health Worker - New York, United States - NYC Health + Hospitals

NYC Health + Hospitals

Verified Company

New York, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About NYC Health + Hospitals:

Empower Every New Yorker — Without Exception — to Live the Healthiest Life Possible
NYC Health + Hospitals is the largest public health care system in the United States.

We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs.

Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services.

Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception.

Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Summary of Duties and Responsibilities:

Under the direction of a Community Health Worker (CHW) Supervisor and as part of the NYC H+H Public Health Corps, Special Populations CHWs work with patients with specialized needs relating to complex medical and social issues, including adult patients returning to the community after custody/incarceration, patients experiencing homelessness, and children in the foster care system, performing patient-centered, community health work in collaboration with interdisciplinary teams in NYC H+H primary care and specialty care clinics.

CHWs are specially trained frontline public health workers who are trusted members of and/or have a thorough understanding of the communities they serve.

The CHW participates in community outreach activities within the communities of NYC, engaging patients and providing resources and assistance needed to address issues preventing them from staying healthy.

The CHW motivates and supports individual patients to achieve their health goals, through facilitating connections to primary and specialty care clinics, creating health goals, and helping them find affordable healthy food options.

General tasks and responsibilities will include:

Participate in ongoing education and specialized training to learn and maintain CHW skills, as well as public health emergency response skills, relevant for the Public Health Corps
Engage and recruit eligible patients in hospital and community settings, including outreach in the field in conjunction with mobile units
Conduct clinical or communitybased assessments and interviews to identify and prioritize their health and social services goals and needs
Assess and address health, social and servicerelated needs of assigned/identified patients and create individualized, patientcentered, goaldirected care plans for each patient
Engage with patients frequently, including a high number of touchpoints both inperson and virtually
Support and motivate patients to achieve their health goals by coaching them and relevant family members through behavior change and identifying their strengths and community support systems
Help patients connect to a primary care provider, specialty care providers, community services and/or mental health services, attend medical appointments, reconnect after missed appointments, and fill prescriptions
Engage patients during inpatient stays and, where possible, emergency department visits both within H+H and in other health systems, to facilitate transitions back for primary care and support the patient in their treatment course during an acute illness
Accompany patients during medical appointments and provide inperson support during hospital stays as needed; communicate with their internal care team and, as appropriate, external service providers to help coordinate care; schedule appointments as appropriate
Assess ability of patients to manage their chronic physical and mental health conditions and work with care team to connect them to appropriate education and monitoring programs
Access and update specialized information systems to support the coordination of resources across government agencies in accordance with compliance mandates
Assist patients with obtaining vital records to enable access to appropriate services
Educate patients regarding available community services, health services, and patient rights; provide feedback from patients to NYC H+H to inform quality improvement efforts
Collect and track data to support achievement of patientcentered care plan using assessment tools, surveys, and logs, as appropriate
Document each patient encounter in the electronic medical record (Epic) and use other electronic systems (e.g., NowPow) in accordance with established policies and procedures

Minimum Qualifications:

One year of full-time experience in a government agency or community organization in providing community services to the public or in assisting members of the commun