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Winter Garden

    purchasing & logistics admin - Winter Garden, United States - USA Roller Chain & Sprockets

    USA Roller Chain & Sprockets
    USA Roller Chain & Sprockets Winter Garden, United States

    1 week ago

    Default job background
    Description
    Position Purpose and Objectives

    Work directly with our customers and vendors to book loads, negotiate rates, ensure timely pick-up and delivery, enforce safety/compliance, and maintain relationships. Our environment is fast-paced, customer-focused, and results-driven.

    Essential Job Functions
    • Develop and maintain excellent customer service to internal and external customers.
    • Prepare documents for shipping both domestic and international.
    • Enter data into operational tracking systems.
    • Get competitive shipping quotes for parcel and freight.
    • Track orders.
    • Review and process PO's.
    • Develop cross-training documentation and provide training to staff to ensure adequate skills to perform as backup in shipping and receiving departments, as necessary.
    • Assist in the annual inventory process.
    • Document any damaged goods received and work with appropriate channels until full resolution.
    • This job description in no way implies that these are the only duties to be performed by the logistics specialist. At all times personnel may be required to perform any other duties and tasks at the request of the supervisor or manager.
    • Provide outstanding customer service by handling and responding to all customer inquiries promptly and accurately.
    • Investigate and resolve all shipment-related issues to ensure on-time pickup and delivery.
    • Provide accurate and timely updates to customers throughout the shipping/delivery process.
    Knowledge, Skills, and Abilities Required
    • Accurate typing skills and/or data entry skills.
    • Basic proficiency in Microsoft Office, Excel, QuickBooks, internet, UPS
    • Ability to add, subtract, multiply, and divide.
    • Responds promptly and professionally to customer needs.
    • Read, write, and speak English fluently.
    • Read, comprehend, and write basic correspondence.
    • Effectively present information one-on-one or in small group situations.
    • Identifies and resolves problems promptly.
    • Balances team and individual responsibilities.
    • Punctuality and dependability are required.
    • Organization skills
    • Open to learn new skills and adapt to changing needs.
    Working Conditions
    • Office environment.
    • Strong interaction with others.
    Minimum Qualifications
    • 2 years of shipping/order processing, and logistic experience.
    • Excellent communication skills.
    • Experience building and maintaining relationships.
    • Proficient in Microsoft Office products and QuickBooks.
    • Basic shipping/logistic verbiage.
    Success Factors
    • Self-motivated, works well under stressful conditions. Works well with diverse teams. Displays a positive attitude and a strong desire to learn.
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