Ccs Administrative Assistant Ii - Baltimore, United States - Service Coordination, Inc.

Service Coordination, Inc.

Verified Company

Baltimore, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

SCI Summary:

SCI supports people with disabilities, behavioral challenges, medically complex needs, transitioning youth, the elderly, and other populations using Maryland Department of Health's Targeted Case Management and Supports Planning work models as well as a concierge level geriatric care management and care partner model.

Position Summary:

The CCSAdministrative Assistant II performs high-level administrative support activities for the Coordinator of Community Services Program to facilitate the efficient operation of the program.

The CCSAdministrative Assistant II provides administrative and operational support to the CCS Program. The CCSAdministrative Assistant II ensures HIPAA compliance, confidentiality, and security requirements.

The CCSAdministrative Assistant II will provide clerical, administrative, and customer service support including, but not limited to, reporting and data analysis, and sending correspondence, maintaining office files, managing schedules, creating meeting agendas, facilitate meetings and in accordance with effective meetings SOP, prepare and distribute meeting minutes.

SCI Team Member Expectations:

All SCI team members are expected to: Ensure services provided follow the organization's mission statement, core operating values and policies and procedures, follow HIPAA, confidentiality and security procedures and principles; collaborate with peers, leadership, and support areas of the organization; actively participate in and contribute to leadership and other staff meetings and trainings; maintains compliance with federal, state, and local employment laws and regulations; follow self-direction and person-centered planning procedures and philosophy; and to foster a culture that values diversity.

Essential Duties:

High-level administrative support to the CCSProgram through the direction of the Vice President of CCS Program Manager.

Produce reports, presentations, and analyze programmatic data for CCSLeadership.

Complete cross training across all CCSAdministrative II positions to ensure program needs are met.

Create and manage detailed spreadsheets and tracking reports with information from multiple systems/sources.

Analyze and summarize data using advanced Excel functions such as v-lookup, pivot tables, data analysis, formulas, chart tables.

Coordinate and prepare agency data, by conducting research, gathering information, compiling, and consolidating information.

Develop communication and distribute required reports for the agency in a concise and timely manner.

Provide guidance and training to CCSAdministrative I positions as necessary.

Review, edit, proof and format documents and develop departmental procedures.

Provide excellent customer service to internal and external stakeholders in a manner that represents SCI.

Manage scheduling, create meeting agendas and minutes, and facilitate meetings.

Learn, understand, and access all of SCI's internal and external systems.

Coordinate and collaborate with all of SCI's stakeholders.

Complete special Projects as required.

Other tasks and duties as assigned.

Supervisory Duties:

None

Education Required:

Associate degree in business related field; bachelor's preferred

High school diploma or GED with 7+ years' administrative experience will be considered in lieu of degree

Experience Required:

2-5 years' administrative experience with bachelor's degree

3 -7 years' administrative experience with associate degree

Intermediate level Microsoft Office 365 (Word, Excel, SharePoint, Teams, Outlook, PowerPoint, Forms, etc.)

Procedure Development

SCI Value Related Competencies:

People Come First (Customer Focus): Thinks and acts with people we support in mind when making decisions. Dedicated to meeting the expectations and requirements of internal and external shareholders, uses information and feedback to improve services.

Building Relationships and Connections:
Interpersonal savvy. Relates to all kinds of people. Builds appropriate rapport, uses diplomacy and tact, diffuses high-tension situations comfortably. Establishes and maintains meaningful connections within the community and the organization (internal and external stakeholders)

Education (Informing Others): Quickly finds common ground to solve problems. Is seen as a cooperative team player. Provides coaching and mentoring to team members. Consistent communicator provides team members with the tools they need to perform their jobs in a timely manner. Explores all available options to make the best decision for internal and external holders

Diversity:
Values, appreciates and honors the ways in which cultural differences can create value in organizations

Is service oriented:
Demonstrates a commitment to the philosophies for services and the goal of independence for the people we serve. Raises awareness in communities to appreciate the similarities and unique gifts of each person. Interacts with all kinds of team members equitabl