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Assistant Banking Center Manager - Kansas City, United States - First Federal Bank
Description
This job was posted by : For more information, please see:
First Federal Bank of Kansas City is one of the largest mutually owned banks in the Midwest and has been a strong banking and lending partner to families in Kansas and Missouri for decades. We are a community-oriented, culture-focused, progress-driven Family on a mission to help people build a better financial future.
At First Federal, youll be supported by diverse, talented, energetic individuals moving toward a common vision of prosperity and a home for all. Youll have boundless opportunities for growth whether its personal or professional development to reach your career goals, company events to strengthen your connections, or volunteer work to champion our community partners.
Your success is our success. When our employees feel valued, our customers feel valued, and our community grows.
Hear what our team members have to say:
SUMMARY The Assistant Banking Center Manager is responsible for supporting the Banking Center Manager in leading a team of sales and customer service professionals in the delivery of exceptional customer experiences while maintaining day-to-day operational integrity. Helps to provide leadership for the sales and business development for the Banking Center to meet and/or exceed goals and objectives while balancing operational duties to ensure transactions are handled accurately and efficiently. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skills and abilities required. Other duties may be assigned.
Complies with all applicable banking laws, bank policies and federal regulations.
Provide leadership and support for the sales and business development of the Banking Center to achieve financial goals and objectives established.
Assists the Banking Center Manager in developing strategic approaches to further enhance the banks image and market share.
In the absence of the Banking Center Manager, the Assistant Banking Center Manager acts as the leader of the center in all respects.
Demonstrates the ability and provides leadership to all Banking Center personnel in acquiring and retaining customer relationships through the delivery of effective, courteous and timely customer service, problem resolution and communications.
Works with customers to build and deepen relationships by uncovering financial needs and recommending the best products and services.
Ensure quality service scores meet/exceed set goals for product knowledge and customer experience.
Demonstrates leadership by creating an environment that promotes and advances the banks Mission and Vision and demonstrates its Values.
Creates a cohesive team and provides employee development.
Acts as a steward of the banks resources and reputation, presents a professional image and represents the bank well both internally and externally.
Maintains security and operational integrity by assisting in the day-to-day operations and administration of the Banking Center through compliance with policy and procedure resulting in an overall satisfactory audit rating.
In the absence of the Banking Center Manager, serves as the banking center liaison to the Banks Security Officer to ensure all employees are aware of security policies and procedures.
Performs the essential duties of a Customer Service Representative and/or Teller when necessary.
Assists in monitoring ongoing customer needs; market trends; meeting individual and banking center goals; monitoring performance of the banking center and employees; coaching; motivating and leading by example; holding regular banking center meetings; ensuring that communication is disseminated as appropriate: day-to-day staffing, scheduling and employee performance.
SUPERVISORY RESPONSIBILITIES
Responsible for providing assistance in the overall direction, coordination, and evaluation of the banking center by supervising banking center employees.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Assists in interviewing, hiring, and training employees; planning, assigning, scheduling and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
