IT Support - Manchester, United States - Acapella Technologies
Description
Title:
IT Support Technician
Responsibilities:
- Provide technical support and assistance to local and remote users in multiple customer locations relating to computer hardware, software, servers, networks, and VOIP phone Systems.
- Prevent and remediate malware and virus infection.
- Document troubleshooting steps and resolution details for IT support requests.
- Draft and publish SOP documents as needed for reference and procedures.
- Deploy and configure desktop, notebook, MAC/Apple computers.
- Work with Procurement to ensure proper quoting of hardware/software.
- Attending all hands meeting once a week in person.
- Assist with Customer Projects, for new hardware/software/networking or VOIP Phone Systems.
- Other duties as assigned.
Qualifications:
- Strong critical thinking and analytical problemsolving skills.
- Strong, thorough, attention to detail and meticulous documentation skills.
- Proficient with Microsoft Office products.
- Strong knowledge of Microsoft Windows Desktop Operating Systems (Windows 7, 10).
- Strong knowledge of Microsoft Windows Server Operating Systems (2008R
- Familiarity with Microsoft Remote Desktop Connections.
- Familiarity with Microsoft File and Printer Sharing.
- Familiarity with RMM solutions and scripting.
- Knowledge of configuration and deployment of VOIP Phone Systems.
- Understanding of wired/wireless networking concepts and design.
- Set up secured networks with vlans and qos/bandwidth management.
- Experience with Apple/MacOS preferred
- Any experience with Datto, Autotask, White Label, Grand stream, 3CX, O365, IT Glue, Acronis is desired but not required.
Job Types:
Full-time, Permanent
Benefits:
- Paid time off
Experience level:
- 2 years
Schedule:
- 8 hour shift
- Monday to Friday
- Rotating weekends
Application Question(s):
- Do you live in Manchester NH area? This is a MUST
- How many years of Windows server experience do you have?
Education:
- High school or equivalent (preferred)
Experience:
Microsoft Office: 1 year (required)
Customer Service: 1 year (required)
Ability to Relocate:
- Manchester, NH 03104: Relocate before starting work (required)
Work Location:
Hybrid remote in Manchester, NH 03104
