Application Support Specialist - Daytona Beach, United States - Brown & Brown Insurance

Brown & Brown Insurance
Brown & Brown Insurance
Verified Company
Daytona Beach, United States

4 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.


WHAT YOU'LL DO:

  • Monitors the suite of COTS systems, manages data, performs necessary testing & validation for release management, investigates and completes root cause analysis on major issues, and works with others to improve standard processes.
  • Partners with Retail Technology Solutions training team to propose and develop documentation and training for internal and external end users.
  • Investigates and provides solutions to streamline, automate or eliminate inefficient or manual processes and procedures.
  • Maintains security access for information systems.
  • Provide mentorship to Application Support Analysts.

WHAT YOU'LL NEED:
Required

  • Bachelor's degree or equivalent experience
  • Experience in customer service.
  • Previous software management experience
  • Proficient with MS Office Suite, particularly Excel.
  • 4+ years of working in a similar role.
  • Strong problemsolving skills for technologyrelated issues and complex business scenarios.
Preferred

  • Experience with insurance software suites (Vertafore, Applied Epic)
  • Experience with CRM software (Dynamics)
  • Intermediate knowledge of the insurance industry.

WHAT WE OFFER:

  • Excellent growth and advancement opportunities
  • Competitive pay based on experience.
  • Discretionary Time Off (DTO)
  • Generous benefits package: health, dental, vision, 401(k), etc.
  • Employee Stock Purchase Plan
  • Tuition Reimbursement and Student Loan Repayment Assistance
  • Mental Health Resources
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
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