- BA/BS degree (Business, Marketing, Communications preferred)
- Minimum of 2-3 years in a box office/sales environment with at least 1 year in a supervisory role
- Proficient in a ticketing solutions system as well as Excel
- Expected to work weekends, holidays, and nighttime hours
- Demonstrated experience in hiring and managing part time employees is required
- Experience in a sports box office
- Highly effective telephone, computer, and organizational skills
- The ability to maintain composure and professionalism during periods of peak demand
- Excellent communication and interpersonal skills
- Commitment to highest level of customer service
- Ability to work collaboratively
- Experience in developing budgets and managing cost-of-sales is strongly preferred
- Knowledge of PCI DSS compliance and procedures
- Excellent people skills, with the ability to interact effectively and in a professional, diplomatic, and mature manner with internal and external clients at all levels
- Oversight of day-to-day operations of the UNH Ticket Office
- Supervise Ticket Office staff, including Box Office Assistant, Part Time Employees, and Interns.
- Assist ticket buyers daily with inbound and outbound phone calls
- Process tickets in a timely and accurate manner to ensure fulfillment is being met amongst Season Ticket Members, Corporate Partners, Group Buyers, and Individual Ticket Buyers
- Development and management of ticket office budget
- Maintain and optimize Audience View ticketing system and CRM database. Evaluate best practices and vendors for current and future implementation opportunities
- Manages on-sales, seat relocation processes, and all digital ticketing aspects.
- Responsible for preparing weekly reports on ticket revenue, sales, attendance, and other key metrics.
- Ensures compliance with NCAA, America East, Hockey East, CAA, EAGL.
- Maintain competency with respect to knowledge of NCAA rules, ensure compliance with NCAA rules, and report to the Director of Athletics your knowledge of any violation of NCAA, conference and/or institutional rules. Actions that violate NCAA rules will result in disciplinary or corrective actions as set forth in the provisions of the NCAA enforcement procedures.
- Oversees game day management for all ticketed home events
- Collaboration with Ticket Sales and External Relation staffs to maximize attendance and support promotional activities throughout the year.
- Assist External Relations team in growing revenue through strategic sales/marketing initiatives.
- Create and maintain data models to assist External Relations team with recommendations and strategic decisions related to revenue generation, growing attendance, marketing efforts, etc.
- Identify key observations and other valuable insights within market from internal and external data sources.
- Assist sales team with warm leads developed through inbound phone calls, data collection, and other key CRM platforms.
- Establish procedures in the use of the ticketing software product enabling the Athletic Department to independently extract ticket sale data on an event-by-event basis and thereby establishing an accounts receivable for ticket settlements with our Business Service Center and the Box Office.
- Direct contact person with the SNHU Arena for UNH and NCAA events held at their facility. Assist with seat holds, distribution of tickets, and direct interaction with SNHU Box Office Manager. Direct contact person for other university athletic departments for consignment tickets and will call arrangements.
- Perform all other duties as assigned by the Deputy Director of Athletics and the Associate Athletic Director for Business Development.
-
Manager, Athletics Ticket Operations
3 weeks ago
University System of New Hampshire Durham, United StatesThe Athletic Ticket Operations Manager reports to the Associate Athletic Director, Business Development and is responsible for all matters pertaining to customer service, athletic ticket sales and operations, distribution of marketing materials, spec Operations, Athletic, Operati ...
-
Manager, Athletics Ticket Operations
3 weeks ago
University System of New Hampshire Durham, United StatesSummary · Operating Title · Manager, Athletics Ticket Operations · Long Classification Title · Athletic Ticket Operations Manager · Campus Location · Durham · Department · UNH Athletics Ticket Office · Summary of Position · The Athletic Ticket Operations Manager reports to t ...
-
Manager, Athletics Ticket Operations
3 weeks ago
University System Of New Hampshire Durham, United StatesPosition Details · Summary · Operating Title · Manager, Athletics Ticket Operations · Long Classification Title · Athletic Ticket Operations Manager · Campus Location · Durham · Department · UNH Athletics Ticket Office · Summary of Position · The Athletic Ticket Operations Manage ...
-
Hiring Immediately
3 weeks ago
BJ's Wholesale Club Durham, United StatesJoin our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their a ...
-
System administrator
1 week ago
BlueWave Solutions South Eliot, ME, United States Freelance- Maintaining and monitoring Windows and/or Linux servers · - Installing, configuring, and repairing PC hardware and software · - Managing and monitoring clients in a Windows environment · - Troubleshooting for client management (Windows) · - Ensuring and operating systems such a ...
-
Commercial Front Load Driver
1 week ago
WIN Waste Innovations Eliot, United StatesWIN Waste Innovations is a waste management company committed to delivering essential waste management solutions to customers and communities supported by our team of 2,100 employees. We believe in preserving our environment for future generations while providing for today's need ...
-
Events Operations Coordinator
5 days ago
University System Of New Hampshire Durham, United StatesPosition Details · Summary · Operating Title · Events Operations Coordinator · Long Classification Title · FUNCTION COORDINATOR · Campus Location · Durham · Department · UNH Athletics Whittemore Center · Summary of Position · University of New Hampshire Athletics is seeking an Ev ...
-
Sales Associate, Construction
3 weeks ago
Liberty Companies LLC Berwick, United StatesOverview: · If you are a proven performer who enjoys working on collaborative teams, thinking outside the box and exceeding expectations, you may qualify for an exciting and rewarding career at Liberty. · **Responsibilities**: · - Create sales, rental and purchase orders in our s ...
-
Apex Ventures Berwick, United StatesAutobrains is a leading AI company in the field of automated driving, with the support of top strategic and financial investors. Our AI technology is revolutionizing the way we approach safe and affordable autonomous driving. With a team of over 150 employees, we are currently ex ...
-
Parking Control Officer
3 weeks ago
City of Manchester, NH Manchester, United States**Department**: Parking · **Job Status**: Full-Time · **Days Worked**: Mon., Tue., Wed., Thu., Fri., Sat. · **Hour Per Week**: 40+ · **Rate of Pay**: Pay Range $ $ plus comprehensive benefits package · **Grade 12** · **General Statement of Duties** · Enforces all parking laws and ...
-
Marketing Specialist
3 weeks ago
CCA GLOBAL PARTNERS Manchester, United StatesBuilding a better world That's what we do here at CCA Global Partners. We bring family-owned businesses across North America together to make them stronger independent competitors, keeping that American Dream alive With a focus on people, communities, and independence we're worki ...
-
Desktop Support Analyst
2 weeks ago
HTS Engineering - Heat Transfer Solutions Manchester, United StatesHTS Engineering Ltd. is the largest independent commercial HVAC manufacturers' rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those inv ...
-
Operations Analyst
2 weeks ago
Consolidated Communications Manchester, United States**Responsibilities**: · Classification: Exempt / Non-Bargaining · - Perform Data Storage/ Replace Tape Backup rotations to offsite vaulting. · - Support ticket management and resolution for documented workflows for Standard operating procedures management. · - Conduct Data Center ...
-
Loss Prevention Officer Iii
2 weeks ago
New Balance Londonderry, United States**Who We Are**: · Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We fo ...
-
System Admin
3 weeks ago
Exacta Systems Dover, United StatesIT System Administrator · Location: New Hampshire · Full Time · Exacta Systems is an industry leader providing robust innovative solutions to gaming entertainment. Our fast-growing gaming company operates in the pari-mutuel gaming industry and we are seeking an IT Systems Adm ...
-
System Admin
2 weeks ago
Exacta Systems LLC Dover, United StatesJob Description · Job Description IT System Administrator · Location: New Hampshire · Full Time · Exacta Systems is an industry leader providing robust innovative solutions to gaming entertainment. Our fast-growing gaming company operates in the pari-mutuel gaming industry and ...
-
University of New Hampshire-Main Campus Durham, United StatesPosition Details · Summary · Operating Title Assistant Athletic Director, Financial Operations Long Classification Title Business Operations Specialist II Campus Location Durham Department UNH Athletics Administration Summary of Position · Reporting to the Deputy Director of Athl ...
-
University System of New Hampshire Durham, United StatesSummary · Operating Title · Assistant Athletic Director, Financial Operations · Long Classification Title · Business Operations Specialist II · Campus Location · Durham · Department · UNH Athletics Administration · Summary of Position · Reporting to the Deputy Director of At ...
-
24-012 Lifeguard I, Part-Time
2 weeks ago
City of Dover Dover, United States Part timeJob Description · Job DescriptionPerforms professional work in the safety and use of swimming pool(s), assists in coordinating various aquatics programs and facility maintenance as needed. Greets general public, answers questions and collects fees. · Part-time, hours vary. $14.71 ...
-
Lifeguard I, Part-Time
1 day ago
City of Dover Dover, United States Part timePerforms professional work in the safety and use of swimming pool(s), assists in coordinating various aquatics programs and facility maintenance as needed. Greets general public, answers questions and collects fees. · Part-time, hours vary. $14.71 per hour. Position is open unti ...
Manager, Athletics Ticket Operations - Durham, United States - University of New Hampshire-Main Campus
Description
Position DetailsSummary
Operating Title Manager, Athletics Ticket Operations Long Classification Title Athletic Ticket Operations Manager Campus Location Durham Department UNH Athletics Ticket Office Summary of Position
The Athletic Ticket Operations Manager reports to the Associate Athletic Director, Business Development and is responsible for all matters pertaining to customer service, athletic ticket sales and operations, distribution of marketing materials, special event preparation, administrative information systems and marketing and sales reporting.
The Athletic Ticket Operations Manager creates a comfortable ticket purchasing atmosphere for customers making the buying process easy and customer friendly and revenue enhancing.
Acceptable minimum level of education Bachelor's Acceptable minimum years of experience 2 years Additional Job Information Posting Number PS4615FY24 Other minimum qualificationsSalary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.
Quicklink for Posting Percent Time Information (FTE) 1.00 Grade 17 EEO Statement
The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer.
The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission.
The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.
Institution Information
The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction.
UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains.
There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs.
The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.
The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here:Posting Details
Posting Date 05/07/2024 Open Until Filled Yes Closing Date Posting Open to Internal Candidates Only? No Interested Internal Candidates Exist? No Job Category Salaried Staff (Exempt) Appointment Type Regular If TERM position provide projected end date Equipment/Instruments Drivers License and Physical Requirements.
Duties / Responsibilities
Job Duties
Duty/Responsibility
