IT Service Desk Coordinator - Northbridge, United States - Corporate Information and Technology Services

Corporate Information and Technology Services Northbridge, United States

2 days ago

Description

IT Service Desk Coordinator Level 5, $96,307 - $105,254 pa, PSCSAA Position number
Work Type:
Permanent - Full Time Location:
Northbridge, however as we are a multi-campus institution you may be required to work from more than one campus Closing Date:
Attachments:
-
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Temporary full-time appointment of up to 8 months, with possible further temporary appointment and/or permanency.

About the College
North Metropolitan TAFE is the established State Government provider of vocational education and training for the northern Perth region. Our mission is to nurture participation, productivity and aspirations for our learners, our industry and our community.

reflect our determination to ensure best practice and leadership across VET in pursuit of our vision of transforming lives; strengthening industry and community. We have nine campuses across the northern suburbs that provide high quality training with over 400 courses across 48 industry areas.

We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people with disabilities, youth, people of diverse sexual orientations and genders and people from culturally diverse backgrounds.

Find out more by visiting our website: .

About the role
The key part of this role is dealing with the myriad of IT services required to support a large and varied training environment and the management of all IT assets in line with the academic cycle. A major part of the role is to optimise IT service support and customer satisfaction across the college to ensure a secure customer focused and efficient service is provided. Analysing the performance of the service and developing processes to ensure customer needs and expectations are met whilst maintaining security protocols is a must.

The successful applicant will have demonstrated experience in supporting and maintaining ICT Infrastructure, MacOS, Microsoft Windows in a medium sized enterprise environment. You must also be able to demonstrate the ability to acquire and effectively use new skills in the support of hardware, and software applications in this constantly changing field.

A major factor will be demonstrating the ability to identify client needs and expectations and provide a flexible and responsive service in an IT Help and Service Desk environment.

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