Front Desk Agent - Towanda, United States - Shaner Operating Corporation

Shaner Operating Corporation

Verified Company

Towanda, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About The Team:

Shaner Hotels has an amazing opportunity at our 88-room Fairfield Inn & Suites located in Towanda, PA Located off historic Route 6 along the Endless Mountain Region, the Fairfield Inn & Suites Towanda Wysox is an 88-room hotel offering an indoor pool, complimentary hot breakfasts every morning and 1,500 square feet of event space.

Our convenient location offers guests convenient access to the Pennsylvania Grand Canyon, French Azilum Historic Site, Mount Pisgah State Park, and Bradford County Historical Society.

About Us:

Shaner Hotel Group
**- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.

Handle guest complaints ensuring guest satisfaction.
Process all checkins and checkouts according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and coworkers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

Qualifications (Essential):

High school graduate.
Ability to compute accurate mathematical calculations.
Ability to clearly and pleasantly communicate in English with guests/visitors, management and coworkers to their understanding, both in person and by telephone.
Ability to provide legible communication and directions.