Director of change management - Boston, United States - MBTA

Description

Full job description

Salary

$102, $130,000.00 Annually

Location

10 Park Plaza, Boston

Job Type

Full-Time

Job Number

Department

MBTA - General Manager

Area

002-Quality Compliance & Oversight

Opening Date

05/13/2024

Closing Date

5/27/2024 11:59 PM Eastern

Union Affiliation

Executive

Safety Sensitive

No; this is not a Safety Sensitive position.

On-Call or 24/7

No; this position is not classified as on-call or 24/7.

Essential Classification (Emergency Staff)

No; this position is classified as non-essential (during declared States of Emergency).
At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation.

MBTA's core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values.

This includes attendance, participation, and contribution in local safety committee meetings as needed.
Job Summary

Responsible for creating a clear and compelling story for the office of Quality, Compliance, and Oversight's (QCO) mission, vision, and efforts.

Work closely with QCO leadership and stakeholders (both internal and external) to craft and implement strategic communication for cohesive messaging across all channels within the MBTA.

Plan and lead communications-based projects for multiple audiences.

Facilitate, develop, and support QCO's overall communication goals including positioning within the MBTA, building scalable processes, and leading strategic communication planning for ongoing projects.

Duties & Responsibilities

Strategic Planning

Work closely with QCO's leadership team to create and implement a strategic communications plan to meet the office's overall external goals.

Develop new strategies to increase clarity and expand reach of communications across the MBTA.
Collaborate with SMI teams on communications related to FTA required materials.

Facilitate the creation of internal communication materials related to the mission and vision of QCO and aid in the genesis of office culture communications for QCO staff.

Develop communication impact metrics to track effectiveness of communications efforts.
Communications Management

Create and oversee QCO's brand and communications strategy ensuring all communications further the goals of the office and are consistently packaged and disseminated to our key audiences.

Oversee creation of content and communications to ensure consistency of voice and office objectives. This includes, but is not limited to communication decks, newsletters, , TSTOP, and TCOMMS.
Optimize communication and content creation by instituting new process and utilizing project management technology.
Serve as a key steward of the QCO brand; work with internal teams to develop messaging and playbook to communicate areas of QCO's work, including specific departments (ex. Quality Management) as well as events (ex. board meetings) and publications (ex. TSTOP) with the rest of the MBTA.
Provide guidance on QCO communications materials and support leadership in preparing tailored messaging.
Collaborate with project managers and other SMI colleagues on communication related materials required by the FTA. Act as a central hub of communication and planning across other internal comms teams and QCO.
Internal/External Communications (Day-to-Day)
Draft and disseminate outbound content and communications on a regular cadence as necessary.
Stakeholder and Project Management
Ensure sharing of ideas, expertise, and knowledge among colleagues across the MBTA regarding ongoing QCO communications/content projects. This includes regular meetings, project specific meetings, and utilization of project management tools for asynchronous internal communications.
Grow strong intra- and interdepartmental relationships to foster a collaborative environment.
Other
Manage and direct Communications staff and PMO support.
Perform all other duties and projects that may be assigned.
Supervision
Possible supervision of deputy directors or other reports as the team grows.

Minimum Requirements & Qualifications

Bachelor's degree from an accredited institution in Business, Communications, or related field.
Seven (7) years of experience in communications or public outreach-related field.
Five (5) years of leadership, managerial, and/or supervisory experience.
Well-versed in content planning and creative communication strategies.
Demonstrated oral and written communication skills.
Strong Microsoft Office Suite skills, including Word, Excel, and PowerPoint.
Event scheduling experience, with excellent organizational and time management skills.
Familiar with virtual meeting platforms (i.e. Microsoft Teams, Zoom).
Social media savvy and familiar with social media marketing tools.
Ability to build strategic customer relationships and ensure client satisfaction.
Ability to coordinate and work in concert with clients, team members, other contractors and consultants.
Ability to problem-solve, prioritize deliverables, maintain schedules, and flexibility to adapt to last-minute changes and issues.
Substitutions Include

A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor's degree requirement.

An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor's degree requirement.

A master's degree in a related subject substitutes for two (2) years of general experience.
A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.

Preferred Experience and Skills
Proficiency with design software.
Proficiency with web design software and familiarity with different coding languages.


Job Conditions:
Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English
Ability to provide internal and external customers with courteous and professional experiences
Ability to work effectively independently and as part of a team (or supervise, if required)
Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers
Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies
Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection)
Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and medical Clinic screening, potentially including a physical examination and drug and alcohol screenings
Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service

Disclaimers and Definitions:

General Disclaimer:

The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.

Application Deadlines:

Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.

Work Environment:

The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job.

Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.

Work Eligibility:

Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens).

However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions.

International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA.

In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.

Interviews:

Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview.

Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position.

Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview.

In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.

Safety Sensitive Positions:
Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.

On-call or 24/7 Positions:

Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.

Essential / Emergency Staff:

During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.

ADA Accommodations:
The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at or

Diversity, Equity, and Inclusion:
The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit

Employment Benefits at the MBTA
The MBTA offers comprehensive benefits packages to employees.

Types of benefits offered at the MBTA are subject to the union affiliation / Collective Bargaining Agreement (CBA) of the position to which you apply.

Benefits that may apply to your position include the following:

Insurance:
Health, Dental, Vision, Life (basic and supplemental), Long-Term Disability
Paid Time Off (PTO): Vacation, Personal Days, Sick Leave, Paid Holidays

Retirement:
pension or deferred compensation 401(a), plus MBTA contributions
Tuition Reimbursement (up to $10,000 per year)
Public Service Loan Forgiveness (PSLF) for student loans

Commuter Choice Parking Program:
pre-tax benefits for parking
Flexible Spending Account (FSA): pre-tax benefits for healthcare-related expenses
Discounted tickets for concerts, movies, travel / vacation, etc. via
Shopping discounts via
Verizon and AT&T service discounts
And more...
The above information is meant to be a general overview of the benefit programs offered by the MBTA.

This summary is not a contract andis not meant to change the provisions of union contracts or Authority policy and does not establish a binding past practice.

The MBTA is an Affirmative Action/Equal Opportunity Employer

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