Field Technician - Chicago, United States - Aperia Technologies

Job Description

This Is a Remote Position.

Your Role

As a Field Technician, you will be responsible for providing on-site services, such as installations, repairs, maintenance, and hands-on training of product placements to our customers. Acting as the face of our company during direct customer interactions, your role plays a crucial part in how Aperia is perceived by the public. You will ensure that our products function effectively and address any customer concerns to their satisfaction.

Your Responsibilities

• Set up and install our products at client locations, following company guidelines and industry standards.
• Regularly maintain equipment to guarantee optimal performance.
• Troubleshoot our hardware and software issues using various diagnostic methods.
• Replace or repair faulty components or products, collaborating with the Engineering team when necessary.
• Provide technical support and training to customers post-installation, handling and resolving customer complaints professionally and promptly.
• Create detailed service reports for each job, highlighting any unresolved issues or potential concerns, and keep records of maintenance, repairs, and product updates.
• Collaborate with internal teams regularly and provide feedback from field observations to enhance processes and product design.
• Manage stock of necessary parts and equipment for efficient inventory control and dispose of replaced or old parts.
• Stay informed about the latest technological developments and company products by attending mandatory training and seminars.
• Adhere to all safety protocols and industry regulations on-site, ensuring a secure environment for both yourself and the customer by using protective gear.

Skills/Qualifications

• Hold a technical degree or certification in a relevant field.
• Prior experience as a field technician or in a similar role.
• Demonstrate strong problem-solving and troubleshooting skills.
• Possess effective communication and customer service abilities.
• Ability to work independently and efficiently manage time.
• Be familiar with mobile tools and applications.
• Have a valid driver's license and access to reliable transportation.

Physical Demands

• Capable of lifting and carrying equipment weighing up to 50 lbs, when needed.
• Able to stand, climb, bend, and crouch for extended periods.
• Require manual dexterity to handle tools and equipment effectively.

Work Environment

• Work predominantly on-site at customer locations, which may range from indoor to outdoor settings in varying weather conditions.
• Travel up to 80-100% of the time may be necessary.
• Flexibility for weekend travel may be required.

Pay Range: $75,000- $85,000

*Base salary only. Salary determined by multiple factors, including experience and location.

**Potential additional benefits such as equity, bonuses, stipends, medical, dental, vision, 401-k, and long-term disability insurance.