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    Field Technician - Chicago, United States - Aperia Technologies

    Aperia Technologies
    Aperia Technologies Chicago, United States

    1 month ago

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    Description

    Job Description

    This Is a Remote Position.

    Your Role

    As a Field Technician, you will be responsible for providing on-site services, such as installations, repairs, maintenance, and hands-on training of product placements to our customers. Acting as the face of our company during direct customer interactions, your role plays a crucial part in how Aperia is perceived by the public. You will ensure that our products function effectively and address any customer concerns to their satisfaction.

    Your Responsibilities

    • Set up and install our products at client locations, following company guidelines and industry standards.
    • Regularly maintain equipment to guarantee optimal performance.
    • Troubleshoot our hardware and software issues using various diagnostic methods.
    • Replace or repair faulty components or products, collaborating with the Engineering team when necessary.
    • Provide technical support and training to customers post-installation, handling and resolving customer complaints professionally and promptly.
    • Create detailed service reports for each job, highlighting any unresolved issues or potential concerns, and keep records of maintenance, repairs, and product updates.
    • Collaborate with internal teams regularly and provide feedback from field observations to enhance processes and product design.
    • Manage stock of necessary parts and equipment for efficient inventory control and dispose of replaced or old parts.
    • Stay informed about the latest technological developments and company products by attending mandatory training and seminars.
    • Adhere to all safety protocols and industry regulations on-site, ensuring a secure environment for both yourself and the customer by using protective gear.

    Skills/Qualifications

    • Hold a technical degree or certification in a relevant field.
    • Prior experience as a field technician or in a similar role.
    • Demonstrate strong problem-solving and troubleshooting skills.
    • Possess effective communication and customer service abilities.
    • Ability to work independently and efficiently manage time.
    • Be familiar with mobile tools and applications.
    • Have a valid driver's license and access to reliable transportation.

    Physical Demands

    • Capable of lifting and carrying equipment weighing up to 50 lbs, when needed.
    • Able to stand, climb, bend, and crouch for extended periods.
    • Require manual dexterity to handle tools and equipment effectively.

    Work Environment

    • Work predominantly on-site at customer locations, which may range from indoor to outdoor settings in varying weather conditions.
    • Travel up to 80-100% of the time may be necessary.
    • Flexibility for weekend travel may be required.

    Pay Range: $75,000- $85,000

    *Base salary only. Salary determined by multiple factors, including experience and location.

    **Potential additional benefits such as equity, bonuses, stipends, medical, dental, vision, 401-k, and long-term disability insurance.

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