Exec Dir Of Customer Service - Niagara Falls, NY
1 month ago

Job summary
The Executive Director of Customer Service is responsible for overseeing and optimizing the entire customer service operation at all SGC properties.Essential functions include developing and implementing customer service strategies aligned with the SGC's goals and values,
establishing and enforcing service standards and protocols to ensure consistency and excellence in guest interactions,
and creating effective communication processes to help team members meet guest service goals.
- Develops strategic plans for improving customer satisfaction
- Cultivates partnerships with other departments
- Maintains high-quality services by monitoring trends
Job description
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