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    IT Service Delivery Consultant - Schaumburg, United States - Zurich Insurance Group

    Zurich Insurance Group
    Zurich Insurance Group Schaumburg, United States

    5 days ago

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    Description

    ** IT Service Delivery Consultant**

    77145 Zurich is currently looking for a Service Delivery Consultant to work out of our North American headquarters in Schaumburg, IL, or alternatively, remote work will be considered.

    As a key member of Infrastructure operations teams within Zurich's IT Infrastructure & Operations area, the Service Delivery Consultants focus is to provides expertise from a company perspective to various aspects of IT infrastructure and will act as a driving force to promote cost effective services, through standardization and driving down run costs. This includes being a trusted advisor for business and IT, providing clear technology and process direction to stakeholders, and performing the technical validation of supplier solutions to ensure that they are in line with company technology standards. This individual will also be responsible for the implementation and execution of Zurich policies, standards and governance, deployment and integration of operational IT services and solutions, and service management standards which will be aligned with operational process and policy compliance.

    Responsibilities will include:

    On-call duties such as after-hours operations support

    Application Performance Monitoring - Using Dynatrace APM and UEM tools to optimize application performance and identify performance bottlenecks in web applications and provide solutions

    Application Performance Troubleshooting - Using Dynatrace APM and UEM tools to troubleshoot application issues in a complex multi-tiered environment

    Knowledge of Customer Experience Management, Application Performance monitoring and log analytics tools like Splunk, Dynatrace Synthetic, Dynatrace, Prometheus etc.

    On-boarding of new applications into Dynatrace, profile configuration, agent setup, instrumentation

    Ability in requirements gathering and target environment analysis from an APM perspective

    Hands-on implementation experience in Dynatrace On-Premise and SaaS-based solutions

    Experience in configuration and customization of Dynatrace solution

    Ability to cross-train peers with tool utilization and assist in creation of best-practices

    Coordinate with various project stakeholders and partner support teams to ensure seamless tool deployment

    Partner with application development, application support, and other IT infrastructure resources to define measurement frameworks, develop KPI's and performance dashboards

    Basic Qualifications:

    Bachelors degree and 3 or more years of experience in the information technology area

    OR

    Zurich Cybersecurity Technician Apprentice, including Associate Degree and 4 or more years of experience in the information technology area

    OR

    High School Diploma or Equivalent and 5 or more years of experience in the information technology area

    AND

    MS Office experience

    Knowledge of information technology operations

    Preferred Qualifications:

    Dynatrace Professional Certification highly preferred

    Knowledge of insurance industry business processes

    Experience in understanding and applying various delivery approaches (i.e. Agile, Waterfall, Scrum)

    Strong consultative experience preferred

    Experience with collaborating across many teams

    Strong analytical and problem-solving skills

    Strong written and verbal communication skills

    A future with Zurich

    Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click to learn more.

    As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE Disability/Veterans

    Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

    Location(s): AM - Schaumburg, AM - Remote Work (US)

    Remote Working: Yes

    Schedule: Full Time

    Linkedin Recruiter Tag: #LI-DR1

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