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Sales Associate - Spokane, United States - Salvationarmytucson
Description
** Sales Associate**
**Job Category****:** Thrift Stores - all positions **Requisition Number****:** SALES02018 Showing 1 location **Job Details**
**Description**
ESSENTIAL DUTIES AND RESPONSIBILITIES:
MAINTENANCE / CUSTODIAL
The SA will ensure proper safety, cleanliness, care and maintenance of the retail sales
floor (Showroom). Responsible for reporting areas in need of service or care to lead
cashier or supervisor. Work as team member to maintain all public areas of retail
showroom, restrooms and cash desk for cleanliness
FLOOR STOCK / MERCHANDISING / SALES & PROMOTION
Ensure customer service standards are at the highest level. Communicate with all
customers and team members with pleasant demeanor and professional attitude.
Provide friendly, courteous and respectful customer service to all guests (paying &
non-paying store visitors). Work to provide answers when possible, to customer questions and inquiries. Ability to communicate basic information about the many Salvation Army programs or ability to provide direction to the appropriate person(s) to answer specifics of social services available in the community.
The SA will ensure the frequent changing and upgrading of all store displays ensuring
that all floor stock is attractively organized and frequently rearranged so as to cultivate
customer interest (Visual Merchandising). Present ideas for ways to improve and
enhance the customer service experience and create an attractive showroom
Clothing racks and other stock fixtures are to be kept full of current merchandise at all
times. Empty clothing racks or display fixtures on the showroom floor are a sign of a
production deficiency or inability to restock the sales floor and will not be acceptable. If
merchandise is not available from the warehouse or production, the Store Manager,
Store Supervisor, or Lead Cashier must be notified. Notify lead cashier if quality issues
Are discovered as all products for sale should be clean, working and in saleable
condition. It is important to communicate openly in a manner that is productive to
improve merchandise standards
Understand the retail floor zone assignments, showroom floor operations including
hanging clothes according to size, color and garment type, ability to stock all
categories of inventory from bric/brac to books. All clothing must maintain date cycles,
dated & color-coded tagging and will remain on the sales floor at full and mark-down
prices for specific periods. It will be ragged out (removed) in a timely manner in
general accordance with standard Salvation Army Thrift Store practices.
The SA is not authorized to reduce or negotiate prices. Items which are normally baled
or recycled such as clothing, linens, books, shoes, purses, belts, etc. will be marked down to a pre-agreed upon sale percentage and frequency with the Manager.
CUSTOMER / COMMUNITY RELATIONS
The SA is responsible to positively acknowledge and treat all customers in a courteous
and professional manner.
Providing excellent customer service includes an understanding of customer
complaints. All issues or concerns will be handled in a courteous, kind and respectful
manner by all staff. If the Cashier should personally encounter complaints with regard
to the sales floor they must immediately notify the Store Manager and communicate
accurately the facts surrounding the complaint and the disposition thereof. Failure to handle the matter promptly and properly with complaints may be grounds for disciplinary action. All interactions should be immediately documented in an accurate summary, in clear writing, to define the details and facts.
Must be available to attend all regularly scheduled and mandatory staff meetings regardless of whether they are outside a scheduled shift or standard work day.
Must perform all other duties as assigned by a supervisor.
PHYSICAL REQUIREMENTS:
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead for duties such as stocking store shelves
Ability to operate cash register
Ability to operate telephone
Ability to lift a minimum of 35 lbs.
Ability to understand and produce written information
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is a reasonable and no undue hardship would result.
Equal Employment Opportunity
Minority/Women/Veterans/Disabled
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)
