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    Sales Associate - Spokane, United States - Spokane Hardware Supply

    Spokane Hardware Supply
    Spokane Hardware Supply Spokane, United States

    5 days ago

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    Description

    Job Description

    Job DescriptionSalary: $20-$25 DOE

    Division 8 Sales Associate
    Function:
    Handles all sales and customer interactions via phone, email and walk-in in a professional manner, by providing prompt and thorough service as part of the Commercial Department to achieve customer satisfaction.
    Duties and Responsibilities:

    • Exhibits positive, insightful and friendly attitude with customers that is sensitive to their needs and expectations.
    • Determine correct merchandise to fulfill the customer's needs and the knowledge to suggest alternative/additional items related to the customer's order including hollow metal doors and frames for both new and or existing construction.
    • Process sales orders, generate purchase orders, and issue credits for customers.
    • Stay informed of new product information and market trends in the commercial hardware and construction industries.
    • Assist and resolve customer complaints and concerns.
    • Manage and maintain all current customer orders.
    • Clearly and effectively communicate with vendors via telephone and email regarding backorder fulfillment, large orders and quotes, shipping logistics, customer returns, and other concerns.
    • Clearly and effectively communicate with customers via telephone and email regarding general inquires, order fulfillment, stock levels, technical specifications and shipping logistics.
    • Clearly and effectively communicate with team members via teams or email.
    • Additional task that supports commercial hardware sales at the discretion of the management team.

    Qualifications:

    • High School diploma or General Education Degree.
    • A minimum of one year experience in sales,

    or

    • A minimum of one year in the hardware, construction or distribution industries.
    • Ability to clearly and effectively communicate and understand written and oral instructions.
    • Ability to lift objects weighing 40 pounds or more regularly.
    • Ability to sit at a desk and utilize a computer for 8 hours each day.

    Competencies:

    • PC and software proficiency for data entry and utilization of sales programs.
    • Product and application knowledge, including the ability to read and comprehend manufacture

    specifications.

    • Perform basic mathematical functions in the course of sales and customer support.
    • Familiarity with construction methods and practices.


    Compensation:

    • $20.00-$25.00 DOE
    • Benefits Package
    • Extended learning opportunities
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