Am/pm Server - New York, United States - Arva
Description
The AM/PM Server maintains all dining room environments and equipment.The AM Server is responsible for ensuring the dining room is clean and tidy, assisting guests when they have questions about the menus/wine list, taking guests' orders, anticipating guests' needs and addressing them accordingly.
This position has an hourly rate of $16/hr + Tips.KEY RESPONSIBILITIES
- Review menu for changes and specials
- Always provide excellent service to all of our guests
- Review your workstation and your mise en place, make sure all is up to par before you start your shift
- Set tables and stations up to company standards
- Keep the dining room and workstation clean and organized, ensure that all silverware and glasses are wiped and spotless
- Take guest food and beverage orders
- Extensive knowledge of food and beverage to service and upsell our product, including liquors and cocktails
- Review soigne/cheat sheet before approaching the table
- Mark tables appropriately to food order for each course
- Always confirm order with the guest and double check accuracy of order before sending to the kitchen
- Follow SOP's on placing orders with allergies and dietary restrictions
- Set up tables according to hosts' communication
- Enter all sales in POS without errors. Double check list of items before "sending"
- Be responsible for making decisions during absence of management with the needs of the guest in mind
- Make sure that all products served are accounted for on the final bill before presenting to the guest
- Set the pace and direct the flow of service
- Upkeep and clear tables between courses throughout the meal
- Support the server assistant as needed to secure service to our guests up to our standards
- Verify guest satisfaction with each table during each course served
- Anticipate guest needs, where guests will never have to ask for anything
- Wish each guest a warm welcome and farewell and thank them for coming
- Ensure all closing sideworks are thoroughly completed
- At the end of the shift deliver all checks and report to the appropriate place according to the rules
- Setting and maintaining the dining room environment ensuring materials are perfectly clean and organized
- Following the posted opening and closing duties and sidework sheet
- Attend daily pre meal/communication meetings & monthly departmental meetings
- Generate a good atmosphere
- All other responsibilities assigned by management
REQUIRED EXPERIENCE AND QUALIFICATIONS
- 3 years' experience in a luxury hotel environment or similar restaurant or food and beverage setting
- Must be available to work 6am3pm
- Must have open availability and able to work weekends
- Positive, engaging, and energetic personality
- Able to be organized, manage time wisely and work with little to no direct supervision
- Very high attention to detail
- Sensitive to cultural nuances
- Excellent communication skills, both written and verbal on English
- Able to handle a multitude of tasks in an intense, fast paced environment
- Excellent people skills and the ability to work under pressure and with various stakeholders
- Ability to maintain a clean and professional appearance as per company policies
- Ability to stand for extended periods of time
- Multilingual is a plus
- TIPS and ServSafe Certified
INDFOH
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