Labor Relations Hearing Officer Supervisor Vm - Tempe, United States - Keolis Transit Services, LLC
Description
Knowledge and Experience:
- Bachelor's degree in business administration, Human Resources, Industrial Relations, or related field required (or equivalent work experience).
- 35 years' experience in labor relations, grievance handling, and employee investigations, preferably in a union environment and transit experience a plus.
- Deep knowledge of collective bargaining agreements, labor laws and investigative procedures.
- Strong analytical, problem solving and conflict resolution skills.
- Excellent written and verbal communication skills.
- Strong preference for multifacility, multiCBA work experience.
- Ability to collaborate effectively with diverse stakeholders and maintain confidentiality.
- Proficiency in Microsoft Office suite, HRIS software and investigative tools.
- Certification in human resources, labor relations, investigations, or related field is a plus.
Skills:
- Ability to effectively communicate, both verbally and in writing, complex issues to wide and varied audiences in a manner that is clear, concise, accurate and diplomatic.
- Coaching and educating managers.
- Building strong, positive union relationships (Partnership)
- Internal partners to HR, Legal and Business Development and Operations
Key Accountabilities:
- Review, analyze, and address all grievances filed under the collective bargaining agreement.
- Conduct comprehensive investigations into employee complaints, including gathering evidence, interviewing witnesses, and compiling reports.
- Work closely with union representatives, management, and legal counsel to resolve grievances and investigations in a fair and timely manner.
- Prepare written responses to grievances and investigation findings, outlining recommended actions and resolutions.
- Coordinate and schedule grievance meetings, hearings, and arbitration proceedings as required.
- Notify employees of investigative procedures, hearing dates, and outcomes in a clear and timely manner.
- Maintain accurate and confidential records of all grievances, investigations, hearings, and resolutions.
- Provide guidance and training to management and staff on grievance handling procedures, investigative techniques, and best practices.
- Monitor trends in grievances and employee complaints and recommend proactive measures to address underlying issues.
Additional Statements:
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Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
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Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
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Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
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EEO Statement:Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.
IDHP
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