Jobs
>
Durham

    PT Customer Service Leader - Durham, United States - Food Lion

    Food Lion
    Food Lion Durham, United States

    3 weeks ago

    Food Lion background
    Description

    Address: USA-NC-Durham-2000 Chapel Hill Rd

    Store Code: Store 01343 Front End

    Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

    PRIMARY PURPOSE


    To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards.

    Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

    DUTIES AND RESPONSIBILITIES


    • Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
    • Greet each customer and uses his or her name whenever possible
    • Avoid personal conversations with other associates when customers are present
    • Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
    • Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
    • Ensure work station and front end area of the store has a neat and clean presentation
    • Maintains proper knowledge of all sales associate register functions and Front End accounting services
    • Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
    • Ensure the MVP savings center KIOSK is filled with paper and properly working
    • Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
    • Performs the task of the customer lead as needed to ensure service standards are maintained
    • Maintain alertness and calls for assistance when needed to service customers per service standards
    • Is courteous and helpful to other associates
    • Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
    • Adhere to all company guidelines, policies and standard practices
    • Observe and correct all unsafe conditions that could cause associate or customer accidents
    • Notify QA of any cleaning issues or maintenance required on front end
    • Successfully complete computer based training (CBT) and training aid courses
    • Perform all other duties as assigned
    QUALIFICATIONS


    • High school graduate or equivalent preferred
    • Effective communication and customer service skills
    • Ability and willingness to learn multiple tasks and technical requirements of the job
    • Ability to perform the technical requirements of cashier and service center
    • Must meet minimum age requirements to perform specific job functions
    • Must be able to meet the physical requirements of the position, with or without reasonable accommodations
    PHYSICAL REQUIREMENTS


    • Ability to use computers and other communication systems required to perform job functions
    • Perform repetitive hand and arm motions
    • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
    • Pull or push up to 75 lbs. on occasion
    • Stand 100% of the time, frequently walking short distances
    • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
    • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
    • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
    • Meet established volume activity standards for the position
    • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
    • Have sufficient visual ability to check ID cards, checks, invoices and other written documents

    BOTTLES where applicable:
    Move empty bottles and containers from the front end to the back room


    Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

    Job Requisition: 367192_external_USA-NC-Durham
  • Chipotle Mexican Grill

    Service Leader

    1 week ago

    Chipotle Mexican Grill Durham, United States

    Service Leader · Description · **CULTIVATE A BETTER WORLD** · Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and ...

  • Chipotle Mexican Grill

    Service Leader

    1 week ago

    Chipotle Mexican Grill Durham, United States

    Service Leader · Description · CULTIVATE A BETTER WORLD · Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and dire ...

  • Chipotle Mexican Grill

    Service Leader

    1 week ago

    Chipotle Mexican Grill Durham, United States

    Service Leader · Description · **CULTIVATE A BETTER WORLD** · Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and ...

  • Chipotle Mexican Grill

    Service Leader

    1 week ago

    Chipotle Mexican Grill Durham, United States

    Service Leader · Description · CULTIVATE A BETTER WORLD · Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and dire ...

  • Chipotle Mexican Grill

    Service Leader

    1 week ago

    Chipotle Mexican Grill Durham, United States

    Service Leader · Description · CULTIVATE A BETTER WORLD · Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and dire ...

  • Chipotle Mexican Grill

    Service Leader

    1 week ago

    Chipotle Mexican Grill Durham, United States

    Service Leader · Description · CULTIVATE A BETTER WORLD · Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and dire ...

  • Chipotle Mexican Grill

    Service Leader

    1 week ago

    Chipotle Mexican Grill Durham, United States

    Service Leader · Description · **CULTIVATE A BETTER WORLD** · Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and ...

  • Chipotle Mexican Grill

    Service Leader

    1 week ago

    Chipotle Mexican Grill Durham, United States

    Service Leader · Description · **CULTIVATE A BETTER WORLD** · Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and ...

  • Chipotle Mexican Grill

    Service Leader

    1 week ago

    Chipotle Mexican Grill Durham, United States

    Service Leader · Description · CULTIVATE A BETTER WORLD · Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and dire ...

  • Chipotle Mexican Grill

    Service Leader

    1 week ago

    Chipotle Mexican Grill Durham, United States

    Service Leader · Description · CULTIVATE A BETTER WORLD · Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and dire ...

  • Chipotle Mexican Grill

    Service Leader

    1 week ago

    Chipotle Mexican Grill Durham, United States

    Service Leader · Description · **CULTIVATE A BETTER WORLD** · Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and ...

  • Chipotle Mexican Grill

    Service Leader

    1 week ago

    Chipotle Mexican Grill Durham, United States

    Service Leader · Description · **CULTIVATE A BETTER WORLD** · Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, an ...

  • Chipotle Mexican Grill

    Service Leader

    1 week ago

    Chipotle Mexican Grill Durham, United States

    Service Leader · Description · **CULTIVATE A BETTER WORLD** · Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and ...

  • Chipotle Mexican Grill

    Service Leader

    1 week ago

    Chipotle Mexican Grill Durham, United States

    Kitchen Leader · Description · CULTIVATE A BETTER WORLD · Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and dire ...

  • Aramark

    Food Service Leader

    1 week ago

    Aramark Durham, NC, United States

    The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared foods from a menu. · Lead, mentor, engage and develop teams to ma ...

  • Duke University

    Sales and Service Leader

    3 weeks ago

    Duke University Durham, United States

    At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. · About Duke University Hospital · Purs ...

  • Duke University

    Service Access Team Leader

    1 week ago

    Duke University Durham, United States

    PRMO Established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, ...

  • Duke University

    Service Access Team Leader

    2 weeks ago

    Duke University Durham, United States

    At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. · About Duke Health's Patient Revenue Man ...

  • Cisco

    Global Service Development Leader

    2 weeks ago

    Cisco RTP, United States

    Who You'll Work For · Workplace Resources (WPR) delivers workplace experiences to Cisco employees and optimizes company working capital, at scale, and with a focus on productivity and business outcomes. · You will be part of the Governance and Vendor Management team in WPR and ...

  • Duke University

    Service Access Team Leader

    1 week ago

    Duke University Durham, United States

    PRMO Established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, ...