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    ASSISTANT COMMUNITY MANAGER - Tampa, United States - Royal American Management

    Royal American Management
    Royal American Management Tampa, United States

    3 weeks ago

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    Description

    Job Summary:


    Under direct supervision of the Community Manager, the Assistant Community Manager acts as the administrative assistant for the property and is responsible for understanding all company policies and procedures and assisting the Community Manager in implementing such on the property.

    The Assistant Community Manager is responsible for effectively computing, classifying, and recording numerical data to keep financial records complete while assisting with leasing, marketing, and resident relations for the community.


    Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.


    Essential Job Duties and Responsibilities:
    This job description does not list all duties that will be required of this position. You will be required to perform other duties, as requested by your supervisor.

    Create a positive, welcoming, supportive environment for residents, visitors, and community associates
    Assist Community Manager in attracting, screening, and selecting prospective residents in accordance with federal, state, governing program laws and regulations utilizing the set Resident Selection Criteria
    Maintain knowledge and awareness of market conditions affecting leasing and operations
    Assist Community Manager in developing and executing marketing and advertising campaigns for apartment leasing
    Assist with development and implementation of resident services programming
    Maintain sound rent collection procedures, including following up with delinquent accounts
    Deliver rent deposits to bank and submit relevant documentation
    Assist in overseeing the security deposit administration including inspecting units to determine residents balance or refund, prepare disposition letters, and process security deposit returns
    Maintain familiarity with all procedures and requirements for accounts payable
    Assist in the preparation of the annual operating budget, and works with the Community Manager to maintain budgetary guidelines
    Assist in monitoring landlord-tenant relations and mediate disputes when necessary
    Utilize maintenance software program to enter in and track service request, and regularly review maintenance reports
    Inspect apartments for move in condition and turn over status
    Inspect property grounds, office, community room(s) and all other amenities to ensure they are clean and maintained
    Ensure all contractors/vendors have approval from Vendor Compliance prior to performing any work on the property, once approved monitor the activities being performed


    Knowledge, Skills and Abilities (KSAs):
    Ability to perform all functions of a Leasing Consultant
    Work flexible schedule, including evenings and weekends
    Travel for the purpose of conducting property business. Must have a government issued state ID, or valid driver's license if required by Management based on location/property or business needs
    Work under multiple time constraints
    Computer literacy
    Excellent customer service skills
    Demonstrate strong written and oral communication skills
    Proficiency in One Site preferred
    Able to step in as acting Community Manager if the need arises


    Education and Experience:
    High School Diploma or Equivalent
    Minimum of one year property management experience preferred
    Experience in affordable housing, Tax Credit, HUD and/or Rural Development preferred


    Physical Demands:
    Must be able to access all areas of the propertys grounds and structures, including multilevel structures, with or without the aid of an elevator
    Work with a computer for a minimum of 7 hours daily either standing or sitting
    Effectively communicate with applicants, residents, vendors and supervisors in e-mail, by phone, or in person regarding day-to-day operations of the property
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