Receptionist/office Assistant - La Mesa, United States - Grossmont Gardens Senior Living

Grossmont Gardens Senior Living

Verified Company

La Mesa, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Purpose:

Responsible for providing assistance to the Administrator, Office Manager, Health Services Director and Activity Director, as well as answering phones and assisting residents, family members and potential clients as needed.

Minimum Eligibility Requirements:

High school diploma or equivalent.
A desire and willingness to learn new systems.
Prior work in reception or customer service preferred.
Must be able to read, write and follow oral and written directions at a level necessary to accomplish the job and communicate effectively through written information.
Must possess strong organizational skills, and be detail oriented, but flexible in order to accommodate the fluctuating needs of the Community.
Knowledgeable on the computer and able to operate Microsoft Office.
Ability to represent the Community in a positive and professional manner.
Must be able to work effectively in an individual or team setting.
Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation.

Essential Functions:

Answering the phones and referring to the appropriate department or person.
Greet residents, families, guests, and staff in a courteous and professional manner.
Communicate effectively between departments for special events, vendors, guest meals, visitors, outside providers, and inquiries.
General office duties including typing, filing, distribution of mail and other duties as assigned.
Guide tours, fill out inquiry forms and introduce prospective residents to the appropriate manager on duty, if needed.
Follow Marketing guidelines for phone inquiries and guided tours.
Accept rental payments and issue receipt if requested.

Working Conditions (travel, hours, environment):

Must be capable of maintaining regular attendance. Willingness to work varied hours, evening, weekend and holidays as scheduled.

Physical/Sensory Requirements:

Sedentary Work - Ability to exert 10 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects.

Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.

OSHA Category Classification:

Responsibilities:

Greet patients and visitors in a friendly and welcoming manner.
Know how to direct patients to the appropriate personnel, departments, and procedures.
Answer the phone and greet callers in a professional manner.
Deal diplomatically with difficult and unpleasant customers.
Take accurate messages and relay them to the appropriate people.
Take notes and record transactions in a clear and precise fashion.
Maintain a clean and organized work area at all times.