Jobs
>
Raleigh

    Specialist- Expert - Raleigh, United States - Serigor Inc

    Serigor Inc
    Serigor Inc Raleigh, United States

    6 days ago

    Default job background
    Description

    Job Title:

    Specialist- Expert

    (ONSITE)

    Location:

    Raleigh, NC

    Duration:

    12+ Months

    Job Description:

    The Client is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.

    Project Management -

    Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.

    Develop and maintain appropriate documentation for all responsible areas -

    This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.

    System Security -

    It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.

    Skills:

    Skill

    Required / Desired

    Amount

    of Experience

    Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.

    Required

    7

    Years

    Installing and imaging new computers and loading of appropriate software for customers.

    Required

    7

    Years

    Installing local and network printers and other peripherals and configuration of same.

    Required

    7

    Years

    Migrating data and user profiles.

    Required

    7

    Years

    Documenting process and procedures related to technical field support activities.

    Required

    7

    Years

    Demonstrates knowledge and a working experience with ServiceNow call tracking system.

    Required

    7

    Years

  • Serigor Inc.

    Specialist- Expert

    1 week ago

    Serigor Inc. Raleigh, United States

    Job Title: Specialist- Expert (ONSITE) · Location: Raleigh, NC · Duration: 12+ Months · Job Description: · The Client is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of bu ...

  • Serigor Inc

    Specialist- Expert

    1 week ago

    Serigor Inc Raleigh, United States

    Job Title: Specialist- Expert (ONSITE) · Location: Raleigh, NC · Duration: 12+ Months · Job Description: · The Client is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of bu ...

  • V-Soft Consulting Group

    Specialist- Expert

    6 days ago

    V-Soft Consulting Group Raleigh, United States

    Specialist - Expert · Primary Location: Raleigh, North Carolina · V-Soft Consulting is currently hiring for a Specialist - Expert for our premier client in Raleigh, North Carolina. · Education and Experience " Skilled in different types of computer hardware, software, periphe ...

  • V-Soft Consulting Group

    Specialist- Expert

    6 days ago

    V-Soft Consulting Group Raleigh, United States

    Specialist - Expert · Primary Location: Raleigh, North Carolina · V-Soft Consulting is currently hiring for a Specialist - Expert for our premier client in Raleigh, North Carolina. · Education And Experience · Skilled in different types of computer hardware, software, periphe ...

  • V-Soft Consulting

    Specialist- Expert

    5 days ago

    V-Soft Consulting Raleigh, United States

    Specialist - Expert · Primary Location: Raleigh, North Carolina · V-Soft Consulting is currently hiring for a Specialist - Expert for our premier client in Raleigh, North Carolina. · WHAT YOU'LL NEED: · Technical Requirements and Certifications " Power BI Certifications a pl ...

  • Serigor Inc

    Specialist- Expert

    1 hour ago

    Serigor Inc Raleigh, United States

    Job Title: Specialist- Expert (ONSITE) · Location: Raleigh, NC · Duration: 12+ Months · Job Description: · The Client is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding o ...

  • V-Soft Consulting Group

    Specialist- Expert

    5 days ago

    V-Soft Consulting Group Raleigh, United States

    Specialist - Expert · Primary Location: Raleigh, North Carolina · V-Soft Consulting is currently hiring for a Specialist - Expert for our premier client in Raleigh, North Carolina · Education And Experience · Skilled in different types of computer hardware, software, periphera ...

  • Cynet Systems

    Expert Specialist

    6 days ago

    Cynet Systems Raleigh, United States

    Job Description: The Client is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. · Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appro ...

  • Serigor Inc.

    Specialist- Expert

    1 week ago

    Serigor Inc. Raleigh, United States

    Job Description · Job DescriptionJob Title: Specialist- Expert (ONSITE) · Location: Raleigh, NC · Duration: 12+ Months · Job Description: · The Client is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical ...

  • Infojini

    Specialist- Expert

    1 week ago

    Infojini Raleigh, United States

    This position should have 25+ years of work/manager experience in the IT field, be able to support our legacy FuelTaCS application as well as be able to rewrite the legacy FuelTaCS application in C#. · The primary purpose of this position in the Enforcement Section, within the DM ...

  • Serigor Inc

    Security Specialist- Expert

    6 days ago

    Serigor Inc Raleigh, United States

    Job Title: Security Specialist- Expert (Remote) · Location: Raleigh, NC · Duration: 12+ Months · Job Description: · This supplemental staff position will be working with the Network Security team for the 1st half of 2024. The skills required are on the configuration processes of ...

  • Serigor Inc.

    Security Specialist- Expert

    1 week ago

    Serigor Inc. Raleigh, United States

    Job Description · Job DescriptionJob Title: Security Specialist- Expert (Remote) · Location: Raleigh, NC · Duration: 12+ Months · Job Description: · This supplemental staff position will be working with the Network Security team for the 1st half of 2024. The skills required are o ...

  • Serigor Inc.

    Technical Specialist- Expert

    4 days ago

    Serigor Inc. Raleigh, United States

    Job Description · Job DescriptionJob Title: EHR Epic Rev Cycle Analyst (HYBRID) · Location: Raleigh, NC · Duration: 12+ Months · Job Description: · The Technical Specialist will perform Epic Application Coordinator/Analyst functions to build the following Epic modules: Cadence En ...

  • Cynet Systems

    Expert Telecom Specialist

    1 week ago

    Cynet Systems Raleigh, United States

    Job Description: · Desired Skills: Strong teamwork and interpersonal skills. · bility to develop effective working relationships with all levels of personnel. · Strong client-service orientation and focus. · Solid written, verbal, presentation, and documentation skills. · S ...

  • BuzzClan

    NCDOT - Specialist- Expert

    5 days ago

    BuzzClan Raleigh, United States

    Job Description · Job Description This position should have 25+ years of work/manager experience in the IT field, be able to support our legacy FuelTaCS application as well as be able to rewrite the legacy FuelTaCS application in C#. · ***The candidate must come in to pick up h ...

  • The United Solutions Group Inc. USG1

    Technical Specialist- Expert

    3 days ago

    The United Solutions Group Inc. USG1 Raleigh, United States

    Company Description · USG1 ) provides top talent and technology solutions to government agencies where we aim to make a meaningful difference and add value to the mission. We look for candidates who want to make a difference to their team and its objectives, and in return, we wi ...

  • Software Technology Inc

    NCDOT - Specialist- Expert

    1 hour ago

    Software Technology Inc Raleigh, United States

    Job Description Job Description This position should have 25+ years of work/manager experience in the IT field, be able to support our legacy FuelTaCS application as well as be able to rewrite the legacy FuelTaCS application in C#.***The candidate must come in to pick up his or h ...

  • Serigor Inc

    Quality Review Specialist- Expert

    6 days ago

    Serigor Inc Raleigh, United States

    Job Title: Quality Review Specialist- Expert (Remote) · Location: Raleigh, NC · Duration: 12+ Months · Job Description: · Supplement Staff is needed to provide temporary assistance with Quality Review and Oversite of IT Technical Documents/Deliverables · KNOWLEDGE, SKILLS AND AB ...

  • Connvertex Technologies Inc.

    NCDIT - Technical Specialist- Expert

    2 days ago

    Connvertex Technologies Inc. Raleigh, United States

    Job Description · Job Description**This is a remote position. · The Operations and Systems Software Programmer reports to a Manager within Mainframe Hosting of the Service Delivery Division of DIT. The Service Delivery Division provides the delivery and management of IT solutions ...

  • Software Technology Inc

    NCDIT - Technical Specialist- Expert

    2 days ago

    Software Technology Inc Raleigh, United States

    Job Description · Job DescriptionTypical Experience: 84+ months · **This is a remote position. · ***The max rate for this position is $$$. · The Operations and Systems Software Programmer reports to a Manager within Mainframe Hosting of the Service Delivery Division of DIT. The S ...