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    System Administrator I - Birmingham, United States - Shift Digital

    Shift Digital
    Shift Digital Birmingham, United States

    3 weeks ago

    Default job background
    Description

    The System Administrator I:

    • Maintains information systems and related hardware and software
    • Monitors information system availability, integrity, and performance
    • Ensures that information system operation and maintenance and related policies and procedures adhere to the organization's technological vision
    • Provides effective and efficient Tier 3 support to end users with varying technical skill levels
    • Reports to the IT Director

    The following information provides an overview of the skills, qualities, and qualifications needed for this role.

    Functions:

    System Administrator I functions can be grouped as follows:

    Operations and maintenance

    • Monitor WAN, LAN, and WLAN connection quality and resolve connectivity issues
    • Monitor service health and related issue resolution processes
    • Monitor cellular data usage and pre-emptively identify data overages
    • Manage and maintain identity management platforms
    • Audit equipment inventory periodically
    • Audit process documentation and update as needed
    • Perform data and/or configuration backup operations
    • Perform hardware firmware upgrades
    • Perform operating system and other software upgrades
    • Assist with recovery from hardware or software failures
    • Assist with security incident review and resolution

    Support:

    • Work with helpdesk to identify systemic issues
    • Resolve or escalate systemic issues; identify areas for improvement
    • Communicate with internal users and external resources during issue resolution
    • Provide Tier 3 end-user support as required

    Knowledge and skills:

    Shift Digital is willing to train the right candidate to continually expand and enhance his or her skill set. The minimum requirements for a System Administrator I are:

    Education:

    • Bachelor's degree with a technical major or equivalent, proven experience
    • One year of system administration experience or three years of helpdesk experience

    Systems experience:

    • Proficiency with Microsoft operating systems for clients and servers
    • Proficiency with Microsoft 365 administration and applications
    • Familiarity with network protocols and configuration best practices
    • Familiarity with Cisco Meraki or equivalent network hardware administration
    • Familiarity with Ring Central or equivalent VOIP system administration
    • Familiarity with Salesforce or equivalent CRM administration

    Problem solving and decision making:

    • Strong ability to troubleshoot, isolate, and resolve errors and issues
    • Ability to analyze data and determine best path to issue resolution
    • Ability to make data-based decisions and act decisively under pressure
    • Ability to prioritize tasks and manage time effectively

    Communication:

    • Strong ability to interpret technical information and discuss it clearly and effectively
    • Excellent attention to detail in written communication

    Requirements

    In general, the System Administrator I will work regular business hours in a casual office environment. A fully qualified candidate, with reasonable accommodation, will be able to:

    • Work at HQ three days per week and remotely two days per week
    • Work at a desk in an open office environment for long periods of time
    • Work in confined environments for short periods of time
    • Work nights or weekends a few hours per month, when required
    • Lift 30 pounds occasionally
    • Travel occasionally to other office locations

    EOE

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