Jobs
>
Fort Worth

    Front Desk Concierge - Fort Worth, United States - FirstService Residential

    FirstService Residential
    FirstService Residential Fort Worth, United States

    2 weeks ago

    Default job background
    Description
    Join Our Team

    Job Overview:

    As a Front Desk Attendant, you will be required to have a passion for people and dedication to always providing superior customer service within a luxury residential setting. This position is often demanding and fast-paced, requiring excellent time management and problem-solving skills. Front Desk Attendant will interact with residents and guests from varied backgrounds and walks-of-life, and therefore an amicable personality and unflappable disposition are a must for a successful concierge.

    Your Responsibilities:
    • Demonstrates superior customer service at all times and a genuine desire to serve.
    • Warmly greets and directs residents and guests arriving to or departing from the property.
    • Maintains an active presence at the Front Desk. Monitors and announces visitors and controls access to the property. Reviews access control cameras frequently and reports any suspicious activity according to Front Desk procedures.
    • Maintains an active presence at the Front Desk. Monitors and announces visitors and controls access to the property. Reviews access control cameras frequently and reports any suspicious activity according to Front Desk procedures.
    • Handles all concierge duties with enthusiasm including, but not limited to: processing incoming mail and outgoing packages; answering questions, making recommendations, and making arrangements on items such as transportation, restaurant reservations, personal shopping, health and beauty services, and cultural events; travel and meeting planning; delivering dry cleaning; and coordinating housekeeping or other community-specific services (for example, dog walking).
    • Possesses an in-depth knowledge of the attractions, nightlife, and special services of the surrounding area in order to enhance a 5-star residential-living experience.
    • Maintains familiarity of all community amenities and activities. Gives directions to amenities and events within the property.
    • Adheres to all Front Desk procedures including, but not limited to: reviewing and completing Daily Activity Reports (DAR); completing incident reports for management; and responding to emergency situations.
    • Adheres to company standards for resident and guest services.
    • Undertakes administrative tasks related to the Front Desk and back-of-house operations as requested.
    • Ensures that resident and guest concerns are resolved in a professional and timely manner. Reports to General Manager and/or Lead Concierge any resident or guest dissatisfaction.
    • Maintains a professional demeanor and polished appearance at all times.
    • Assists in the training of concierge staff.
    • Follows safety procedures and maintains a safe work environment.
    • Performs other job-related duties as directed.
    Skills Qualifications:
    • Minimum of one year of high-end luxury or hospitality, property management experience preferred.
    • High school diploma or equivalency required.
    • A degree in hospitality management or business administration strongly desired.
    • Basic command of Microsoft Office, information system hardware/software is preferred.
    • Ability to type a minimum of 30 words per minute.
    • Must be able to work independently with minimal supervision while acting with discretion and maintaining confidentiality.
    • Strong customer service, communication and interpersonal skills required.
    • Must be a team player with strong work ethic, friendly courteous, service-oriented, and enjoy working with a variety of people while maintaining professional distance from residents and guests.
    • Must be able to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally call for minor deviations. Must be able to think rationally beyond a specific set of instructions.
    • Must be able to work at a fast pace, perform duties while under pressure, and meet deadlines in a timely manner, to interact/communicate with other associates, residents, visitors and the public in a professional and pleasant manner.
    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

    What We Offer:

    As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

    Compensation: $18 / hour

    Disclaimer:

    This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

    #LI-DNI,#I-HR1
  • FirstService Residential

    Front Desk Concierge

    3 weeks ago

    FirstService Residential Fort Worth, United States

    FirstService Residential - JobID: [Guest Service / Front Desk Agent] As a Front Desk Concierge at FirstService Residential, you'll: Meet and greet residents; Check guests and service providers in/out; Demonstrate excellent customer service, communication and time management skill ...

  • Stratton Amenities

    Front Desk Concierge

    2 weeks ago

    Stratton Amenities Dallas, United States Part time

    Job Description · Job DescriptionStratton Amenities, a leader in luxury concierge services, offers hotel-style front desk solutions for upscale apartments and condominium buildings. Our mission is to deliver unparalleled hospitality to our associates, residents, and clients, craf ...

  • Stratton Amenities

    Front Desk Concierge

    3 weeks ago

    Stratton Amenities Dallas, United States

    Job Description · Job DescriptionOvernight Front Desk Concierge · Join Our Team: At Stratton Amenities, we redefine luxury living by providing unparalleled concierge services in upscale apartments and condominiums. Our mission? To craft unforgettable experiences for our residents ...

  • Stratton Amenities

    Front Desk Concierge

    2 weeks ago

    Stratton Amenities Dallas, United States

    Job Description · Job DescriptionStratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, resid ...

  • The Guild

    Front Desk Agent/Concierge

    2 weeks ago

    The Guild Dallas, United States

    **Front Desk Agent/Concierge - Dallas, TX** · Dallas, TX **Your role** · The Guild is building a team of Front Desk Agents in Dallas whose main goal is to create unparalleled experiences that surprise and delight our guests. Reporting to our Dallas Assistant General Manager, ou ...

  • The Lash Lounge

    Guest Sales and Front Desk Concierge

    1 week ago

    The Lash Lounge Coppell, United States

    WHO WE ARE: · The Lash Lounge is the premier salon for Lash Extensions with over 100 locations in the United States. We offer a complete menu of services including Perming, Tinting, Threading, and more. We are proud to create a warm and inviting atmosphere while focusing on the ...

  • The Lash Lounge

    Guest Sales and Front Desk Concierge

    1 week ago

    The Lash Lounge Coppell, United States

    WHO WE ARE:The Lash Lounge is the premier salon for Lash Extensions with over 100 locations in the United States. We offer a complete menu of services including Perming, Tinting, Threading, and more. We are proud to create a warm and inviting atmosphere while focusing on the heal ...

  • Davidson Hospitality Group

    Front Desk Agent

    14 hours ago

    Davidson Hospitality Group Fort Worth, United States

    Davidson Hospitality Group [Guest Service / Concierge] As a Front Desk Agent at Davidson Hospitality Group, you'll: Greet and welcome guests with a warm and friendly attitude; Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail; Provide ...

  • FirstService Residential

    Office Front Desk

    1 week ago

    FirstService Residential Fort Worth, United States

    FirstService Residential - JobID: [Guest Service / Concierge] As a Front Desk at FirstService Residential, you'll: Meet and greet residents, check guests and service providers in and out; Identify and clarify resident's needs and desires; Answer questions and give direction and i ...

  • FirstService Residential

    Front Desk/Package Attendant

    3 weeks ago

    FirstService Residential Fort Worth, United States

    FirstService Residential - JobID: [Guest Service / Concierge] As a Front Desk at FirstService Residential, you'll: Meet and greet residents, check guests and service providers in and out; Identify and clarify resident's needs and desires; Answer questions and give direction and i ...

  • Omni Hotels

    Event Concierge

    2 weeks ago

    Omni Hotels Fort Worth, United States

    Omni Hotels - JobID: [Guest Service / Front Desk] As a Concierge at Omni Hotels, you'll: Provide assistance and services for guests in order to ensure pleasurable accommodations; Arrange bookings, reconfirmation of airline tickets, etc; Be fully acquainted with the different poin ...

  • Omni Hotels

    Front Desk Agent

    2 weeks ago

    Omni Hotels Fort Worth, United States

    Omni Hotels - JobID: [Guest Service / Concierge] As a Front Desk Agent at Omni Hotels, you'll: Check guests in and out; Ensure proper credit is received, special requests are noted and fulfilled and accurate information is established; Promote and sell special hotel programs; Be ...

  • Altar'd State

    Guest Lead

    3 weeks ago

    Altar'd State Fort Worth, United States

    Altar'd State - SOSJ5191 [Front Desk Agent / Concierge] As a Guest Lead at Altar'd State, you'll: Lead and support management by directing activities required to achieve all store goals; Ensure attainment of sales and inventory shortage goals; Implement merchandise presentation, ...

  • Statler, A Curio Collection

    House Attendant-lobby

    2 weeks ago

    Statler, A Curio Collection Dallas, United States

    Job Summary: · Versión en español disponible a pedido. · The House Attendant-Lobby responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas se ...

  • Remington

    Front Office Manager

    3 weeks ago

    Remington Fort Worth, United States

    Job Description · What you will be doingAnticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. · Ensure ...

  • Omni Hotels & resorts

    Front Desk Agent

    2 weeks ago

    Omni Hotels & resorts Fort Worth, United States

    Fort Worth Hotel · As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth's exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance f ...

  • Omni Hotels

    Front Desk Agent

    1 week ago

    Omni Hotels Fort Worth, United States

    Location · Fort Worth Hotel · As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth's exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking ...

  • Aimbridge Hospitality

    front desk agent

    3 weeks ago

    Aimbridge Hospitality Fort Worth, TX, United States

    Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...

  • Sagora Senior Living

    Concierge

    6 days ago

    Sagora Senior Living Fort Worth, United States

    **Concierge** · **Department:** Admin **Community:** Mirabella · **Location:** Fort Worth, TX · Our Concierges are personable and friendly individuals who have the ability to thrive in a fast-paced, team-oriented environment. The Concierge plays a large role in creating a firs ...

  • Aimbridge Hospitality

    Front Desk Agent

    3 weeks ago

    Aimbridge Hospitality Fort Worth, United States

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...