Client Service Supervisor - Everett, United States - VCA Animal Hospitals

VCA Animal Hospitals

Verified Company

Everett, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

VCA Everett Animal Hospital is seeking an experienced Client Service Representative to join our team full-time.

At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously.

With every opportunity, we aim to exceed each pet owner's expectations.

We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

About Us

We are a 5-doctor full service veterinary hospital offering primary care, illness care, surgery and dentistry located in Everett, MA.

Schedule:
Full Time, flexible Monday thru Saturday availability

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.

The CSR is the pivot around which the hospital operates and is responsible for:

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for followups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and nonmedical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Why You Should Consider VCA Everett:

We're proud to offer state-of-the-art medical facilities and a warm, safe and welcoming environment that is designed to provide your pet with the very best available veterinary care.

Our services include preventive wellness and sick care, early disease detection and vaccines, parasite control, spay and neuter, dentistry, digital x-rays, and additional diagnostic and therapeutic services.

We welcome passionate, compassionate professionals looking to provide the highest standard of medicine and client service. Our doctors and team place high value on mentorship and lifelong learning; come grow with us

VCA Totally Rewards Benefits Package:

Access to the people and financial resources of a large veterinary community
Growth & leadership opportunities
Medical, Dental & Vision
Career development programs
Generous hospital discounts and product discounts
Employerpaid life, long

- and short-term disability insurance

Paid vacation and sick time
Paid parental leave
401(k)
Free mental health resources and wellness subscriptions (Headspace)
Referral bonuses
Infertility benefits
Competitive wage

Compensation:
Is based on skill set, and experience.

Interested in this opportunity?

Apply
We look forward to hearing from you.

Benefits:
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

Benefits:
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more
**The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)