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Marquand

    Technical Customer Coordinator - Indianapolis, United States - Heritage Environmental Services, LLC

    Heritage Environmental Services, LLC
    Heritage Environmental Services, LLC Indianapolis, United States

    5 days ago

    Default job background
    Description
    Indianapolis, IN, USA | Customer Service | Full Time

    Primary Purpose


    Responsible for the first review of waste stream approvals and selecting the appropriate facility based on customer's needs, Heritage policies, facility regulatory and permit requirements, facility capabilities, profitability, and safety to employees and the environment.

    Must keep current with regulations and individual facility permit requirements. Must have full understanding of the quotation and waste stream in the MMS and EIS systems. Working with 3rd party facilities to complete direct Approvals.

    Essential Functions and Responsibilities


    Ensures Health & Safety is the number one goal by following policies, processes, and acting in a safe manner at all times.

    Liaison between Customer and Approvals

    Acts as a technical resource for Account Representatives

    Assists Customers through the approval process

    Helps build and maintain Customer relationships

    Triage Internal vs. External for submittal to appropriate Approval Chemist (low, medium, high, 3rd party)

    WS Preparation for Approval

    Review lab data

    Review SDSs

    Universal Template Processing

    Assist customers/knowledgeable of recertification program

    Assist with off-spec process

    Assist with bid/proposals

    Special projects as assigned

    Real time online assistance for Customers who are in EIS Profiling (chat feature)

    Understand when to elevate issues

    Enter issues into Intelex

    Participates in Monthly Safety Observation Goals

    Meet Company Safety Observation Goals

    Quote replication ability

    Strong working knowledge of RCRA, DOT, and State Regulations

    Strong working knowledge of Heritage systems and capabilities

    Check TSD/Contract restrictions for approvals

    Working with 3rd party facilities to complete direct Approvals.

    Other duties as assigned

    Heritage believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities.

    Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent nor the company to just the work identified.

    It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.


    Education/Experience:
    A Four-Year Degree is required. A minimum of 5 years' of Customer Service or Technical role experience in an office setting is required. Experience in a Hazardous Waste or Environmental field is preferred.

    Knowledge and Abilities:
    Requires strong organizational, problem solving, oral communications, writing and customer service skills. Strong software abilities in Microsoft programs, MMS, and EIS are required. Must be able to work well with internal and external customers. Strong knowledge of RCRA, DOT, and state regulations. Regular and predictable attendance is an essential function of this job.

    A post offer drug screen will be required.

    EEO including disability/veteran

    #LI-SK1

    #LI-NR1
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