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    Bank Sales - Asheville, United States - First Citizens Bank

    First Citizens Bank
    First Citizens Bank Asheville, United States

    3 days ago

    Default job background
    Part time Home Services / Social Care
    Description

    Overview:
    Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

    The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.


    The successful candidate will demonstrate:

    Communication Skills - Interpersonal:
    Comfortable and confident with proactively engaging in conversation


    Customer Service Skills:
    Demonstrates professionalism and empathy in customer interactions

    Adaptability :
    Has the ability to learn and adapt quickly to new information and technology


    Teamwork:
    Strives to build strong working relationships with those on their team as well as cross-functional relationships


    Flexibility:
    Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently


    Agility:
    Able to process information and move quickly through problem resolution

    Responsibilities:
    The essential functions of the job include, but are not necessarily limited to, the following:

    Engaging customers in conversation to understand their banking needs and preferences

    Processing transactions accurately and efficiently

    Providing assistance with account servicing needs

    Facilitating customer awareness and education of bank services, including digital banking capabilities

    Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

    Qualifications:
    High School Diploma or GED and 6 months customer service experience


    Preferred Area of Experience:
    Sales

    Skill(s): Financial literacy, Knowledge of retail banking products and services
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