Quality Control and Customer Service Representative - Albany, United States - Bonded Concrete Inc.

Description

We are seeking an experienced customer service representative with a background in concrete quality control or engineering.

This position will add to our existing team supporting our Capital Region Locations and will report directly to the operations manager with support from the Sales Manager.

Bonded Concrete Inc. is a 4th generation concrete supply company that has been in the material supply industry for over 60 years


Requirements:

• 24 years of concrete quality control
• Ability to troubleshoot concrete issues during a concrete placement
• Ability to investigate and resolve concrete issues post placement
• Ability to successfully managing customer relationships
• Excellent interpersonal skills
• Highly selfmotivated
• Strong verbal and written communication skills
• Proficient in Microsoft Office
• Skills in Command Series is a plus

Responsibilities:

• Represent the company during concrete placements and coordinate with operations staff to ensure proper material supply
• Complete customer service for the territory including but not limited to sales leads, project bidding, coordinating mix designs and follow though with collections
• Schedule meetings and presentations with prospects including presentations on value added products
• Communicate customer and prospect product pain points to management
• Develop strong, ongoing relationships with prospects and customers
• Coordinate with other team members and departments to optimize the concrete sales and production efforts

Pay:
From $75,000.00 per year


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Health insurance
• Paid time off

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Inperson

Education:

• Associate (preferred)

Ability to Relocate:

• Albany, NY: Relocate before starting work (required)

Work Location:
In person