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Customer Experience Specialist - Queensbury, United States - Behavioral Health Services North
Description
Customer Experience Specialist Summary Title:Customer Experience SpecialistID:1208Location:Queensbury, NYDepartment:Customer Experience Description 1208
Customer Experience Specialist
BHSN has emerged as a leader in behavioral health services by committing to strengthening individuals, families, and community life by bringing treatment, rehabilitation and support to our community. We are currently searching for the newest member of our Customer Experience team and hope you have the skills to become our next Customer Experience Specialist
As a Customer Experience Specialist, you will be part of a dynamic team of individuals delivering the best in customer care. Your Customer Service and Clerical skills will help you provide both our service recipients and providers with the best possible client service that we can provide.
BHSN looks forward to having you join our growing team
**What BHSN employees love** :
Paid time off, sick time, paid holidays, generous benefits package options
Retirement savings plan and employer contribution opportunities
Opportunity for advancement
**Some daily tasks of a Customer Experience Specialist may include:**
Welcomes visitors by greeting them, in person or on the telephone in a professional and courteous manner; answering or referring inquiries
Schedules/Adjusts client appointments as necessary
Helps us keep track of our patient interactions. While on calls, use your expert listening skills to get to the heart of a patients question quickly and document all interactions in real-time
Maintains security by following procedures; monitoring panic emergency response system; directing individuals to the appropriate location; issuing visitor badges
Reviews and updates financial information with client at each visit
Meets with clients to complete clinic intake documentation, interviews and releases in accordance with federal and state regulations
**Your skills and qualifications** :
High school diploma or equivalent required
1+ years' experience preferred
General knowledge of Microsoft Office 365 and Teams
General knowledge of Excel
Strong organization and communication skills required
Must be able to multi-task and be detail oriented
Valid NYS driver license, acceptable to insurance carrier, for required local travel
Ability to work a flexible schedule to accommodate the needs of the program and its service recipients
Apply with BHSN today
*BHSN is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital or military status.*
