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    Process Engineer IV - Charlotte, United States - Brooksource

    Brooksource
    Brooksource Charlotte, United States

    1 week ago

    Default job background
    Banking / Loans
    Description

    In this contingent resource assignment, you may: Consult on complex initiatives with broad impact and large-scale planning for Process Engineering Review and analyze complex multi-faceted, larger scale or longer-term Process Engineering challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that meet deliverables Strategically collaborate and consult with Client personnel.

    Our Fortune 50 banking client is seeking a Process Engineer as a part of the Chief Operating Office - Commercial Banking Operations (CBO) Business Management Operations. The Incident, Problem, and Procedure Management (IPPM) team within CBO Business Management Operations supports a 24/5 incident management governance framework and execution capability to identify, assess, and resolve Operations & Technology incidents impacting CBO. This process ensures effective communication and coordination with stakeholders across the Business, Operations, Control, Risk and Compliance to minimize impact, restore normal service operations as quickly as possible, and maintain transparency throughout the incident lifecycle.

    In this role, you will:

    • complex incident and problem management for Commercial Banking Operations (CBO)
    • responsible for communicating to a broad audience about risk events to ensure CBO is compliant with Enterprise policies related to event management and operational loss reporting
    • document and communicate root cause, resolution and preventative actions
    • closely with CBO managers and senior leaders, as well as Risk and Control teams
    • analysis of data collected through incident escalations and produce reporting based on needs of business partners
    • technology incidents and proactively assess impacts across CBO.

    Required Qualifications, US:

    • years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
    • support functions or operations for multiple business groups and contribute to large scale strategic initiatives
    • efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
    • moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
    • independently to make recommendations for support function by providing support and leadership
    • in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
    • and consult with team leaders in developing project plans, policies and procedures
    • leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners

    Desired Qualifications:

    • analytical skills with high attention to detail and accuracy
    • verbal, written and interpersonal communication skills
    • to translate and summarize complex issues into understandable information
    • preparing reporting, metrics and presentation materials for various levels of leadership
    • Microsoft Office (Excel, Outlook, PowerPoint, Word) skills
    • organizational, multi-tasking, and prioritizing skills
    • to be flexible and adjust plans quickly to meet changing business needs
    • with efforts that impact multiple businesses areas

    Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

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