Banquet Server - Palos Verdes Estates, United States - Palos Verdes Golf Club

Palos Verdes Golf Club

Verified Company

Palos Verdes Estates, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

ABOUT US:

Palos Verdes Golf Club is a private club located in the middle of an 800-acre parkland preserve overlooking Santa Monica Bay with ocean views visible from several holes.

Established in 1924, the golf course has long been referred to as "a hidden gem" and the clubhouse is a designated historical building by the Palos Verdes Historical Society.

BENEFITS:

401k with Club match
Paid Sick Leave
Employee discounts
Great location and great people

ESSENTIAL DUTIES INCLUDE BUT ARE NOT LIMITED TO:

Approach all interaction with Members, guests, and colleagues in a courteous, service-oriented manner
Remain attentive, friendly, helpful, courteous, and respectful to Members, guests, managers and fellow employees at all times
Promptly greet guests as they are seated and brings bread and butter to the table (ice water as requested or required)
Memorize all menu items and ingredients for each event, prior to each event
Memorize all beverages offered for each event, including all wines and their descriptions, prior to each event
Maintain awareness of all table and position numbers
Take orders when necessary
Promptly deliver food and beverages to guests from service area, kitchen, and bar as required or requested
Ensure guests' food and beverage items are all accounted for as they receive them, including special orders
Pour and refill wine, champagne, coffee, water and/or other beverages served before, during, and after the meal
Remove used tableware between courses and provide tableware for next course as needed
Crumb assigned tables after entrees are cleared and between courses as needed
Clear tables after guests; take tableware to dish room and place silverware, dishes, glassware, etc. in appropriate areas for washing
Respond appropriately and politely to guest requests and communicates guest requests to management when necessary
Remain on the floor at all times and in assigned station when not performing tasks in service area
Complete daily opening and closing duties and cleaning according to established side work
Perform preevent and postevent duties as assigned, including physical setup of event
Set up and break down tabletops according to floor plan/BEO or as directed
Keep all work areas and server stations clean and properly stocked
Communicate with coworkers and management throughout event to ensure efficiency of service
Assist fellow employees as needed throughout the shift
Communicate all guests' feedback promptly to management
Ensure overall guest satisfaction
Attend preshift meetings, trainings, and all staff meetings as required/requested
Follow all established Club and departmental policies, procedures, standards, systems, controls and objectives
Perform other duties as assigned by a manager

QUALIFICATIONS AND SKILLS:

Fluency in English language; English/Spanish bilingual ability a plus
Excellent Member and guestrelation communication skills
Dynamic outgoing personality; articulate, friendly, punctual, and proactive
Comfortable working with a team in a fastpaced environment
High level of client services, professionalism, and attention to detail; professional appearance appropriate for a premier country club
Ability to demonstrate proper banquet food and wine service; knowledge of wines/wine regions
Ability to handle guest complaints and disputes and resolve them to satisfactory results
Ability to work Holidays and all shifts according to your availability provided at the time of hire

EXPERIENCE AND EDUCATION:

Minimum one year of banquet server and/or food service experience in an upscale banquet or restaurant environment; country club experience preferred
High school diploma or equivalent
Basic knowledge of food and beverage operations
At least 19 years of age to serve alcohol; 21 years of age to pour alcohol
Serv-Safe certified
RBS certified
CPR certified a plus
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law._