- Manages all preventative maintenance work in accordance with contractual obligations and due date assignments.
- Responds to incoming customer requests for preventative maintenance scheduling and makes outgoing contact in order to ensure all end to end activities occur ahead of system-specific due date.
- Manages engagement milestones to ensure on time completion and identify actions required to keep them on track, including customer milestones such as proactive scheduling and required room availability for maintenance performance.
- Reacts to changing priorities and is capable of engaging with customers and internal partners to reschedule planned work when required.
- Provides reports on progress and actions on a regular basis by researching, documenting, and presenting findings.
- Contacts are with a diverse multi-national audience including all 13 Invivo/Invitro Business Lines, Business Areas, External Customers, Regional Support Center, Customer Care Center, Education Services, CSML, Finance, Services Marketing, Customer Administration, Business Process Engineering (Quality) and Regulatory Affairs.
- This position may suit candidates best if candidates are familiar with what is below, and would like to do develop candidates career with Client.
- Knowledge of SAP a plus but not required.
- Candidates have good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook).
- Strong communication skills needed, both verbal and written.
- As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.
- Bachelor's degree or equivalent experience required.
- Be able to demonstrate the ability to handle semi-complex to complex projects and determine the critical path to improve timely performance.
- Independently perform important areas of standard professional level work that typically requires processing and interpreting, more complex, less clearly defined issues.
- At Client, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry.
- What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer candidates a flexible and dynamic environment and the space to move beyond candidates comfort zone to grow both personally and professionally.
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