Humanitarian Information Team Manager - Washington, United States - Credence Management Solutions, LLC

Credence Management Solutions, LLC
Credence Management Solutions, LLC
Verified Company
Washington, United States

3 weeks ago

Mark Lane

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Mark Lane

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Description

Overview:

Team Credence is a multi-company partnership proudly led by Credence Management Solutions, an industry leading government contractor with a longstanding commitment to USAID and its global health and humanitarian missions.

In concert with our small business partners—ZemiTek (8(a), EDWOSB), Claro KC (MOSB), EnCompass (WO), and Global Emergency Group (SB)—Team Credence operates as one team, bringing together exceptional USAID institutional support experience, technical leadership, and an unmatched commitment to BHA and its mission.

USAID's Bureau for Humanitarian Assistance (USAID/BHA) is the lead federal coordinator for international disaster assistance. USAID/BHA provides and coordinates U.S.

government international humanitarian assistance to save lives, alleviate human suffering, and reduce the physical, social, and economic impact of rapid and slow-onset disasters by helping people in need become more resilient to future crises.

Team Credence, through the Bureau for Humanitarian Assistance Support Contract (BHASC), provides operational and administrative support to provide and coordinate humanitarian assistance and maintain 24/7 response capability.


Within the USAID/BHA Strategic Communications and Humanitarian Information Division, the
Humanitarian Information Team (HIT) comprises information officers (IOs) and geographic information officers who support the collection, dissemination, and communication of humanitarian information on behalf of USAID/BHA.

On average, the HIT produces more than 1,000 standard information products each year, including public fact sheets, internal situation reports, maps, talking points, memoranda, and cables, as well as USAID/BHA's Annual Report.

The HIT Manager is responsible for direct management of the IOs and Deputy Managers, for ensuring that HIT IOs gather, disseminate, and present humanitarian information appropriately for public and internal government audiences, and for ensuring that the team effectively meets the USAID client's needs.

The
HIT Manager reports to the BHASC Task Two Deputy Lead.

S/he works closely with other BHASC team leads and client leadership within USAID/BHA, particularly within the USAID/BHA Strategic Communications and Humanitarian Information Division, which is housed within the Office of Global Policy, Partnerships, Programs, and Communications.

The HIT Manager directly manages two HIT Deputy Managers, the GIS Manager, and the IOs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Essential Duties and Responsibilities

  • Direct supervision—including recruitment, hiring, and performance management—of HIT information officers, ensuring staff adhere to company policies and relevant government rules and regulations, and supporting individual staff development and growth
  • Direct supervision of and collaboration with HIT deputy management and GIS Manager
  • Determination of staff and resource allocations, including proactively seeking ways to increase the efficiency of the team and ensure all deadlines are met
  • Close collaboration with client staff in USAID/BHA, especially the HIT Team Lead and Deputy Team Leads
  • Oversight of and contribution to the production of highquality, professional humanitarian communication products in accordance with client priorities and strategic objectives

Management:


  • Oversee recruitment, new hire onboarding, time and attendance, training, development of relevant scopes of work, performance management, and other administrative requirements for a large team within a fastpaced, highpressure environment.
  • In coordination with client leadership, proactively identify gaps or inefficiencies in operations and develop or refine team guidance, processes, and protocols accordingly.
  • Regularly communicate with the BHASC leadership on issues related to administrative, programmatic, or operational support.
  • Produce monthly reports and other contract deliverables, as required.
  • Collaborate with client leadership and team members to develop staffing plans that ensure portfolios and relevant core response positions—including positions on USAID/BHA Response Management Teams (RMTs) and Disaster Assistance Response Teams (DARTs)—have continuous coverage.
  • Collaborate with client leadership and team members to meet USAID/BHA information priorities.
  • Oversee and facilitate administrative processes for staff travel—including routine and rapid emergency deployment—in support of client operations.
  • Oversee general workflow of information officers based on client information needs and demands, in coordination with staff, HIT deputy management, and client leadership.
  • Facilitate a supportive and cohesive team environment, including attention to staff care and wellbeing, and proactively identify professional development and leadership opportunities for team members.

Quality Control:


  • Ensure that all product
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