Systems Analyst - Tallahassee, United States - Abacus

Description

Florida Department of Law EnforcementOffice of Information Technology ServicesStatement of Work for Contract IT Services SOW

July 1, 2024

• Title

Florida Crime Information Center (FCIC) II Message Switch / Hot Files System

• Position Title

Systems Analyst

• Background

Chapter 943 of the Florida Statutes requires FDLE to establish and maintain communication system capable transmitting criminal justice information to and between criminal justices.

One of the most important information systems operated by FDLE is the Florida Crime Information Center (FCIC) II Message Switch / Hot Files System.

FCIC II operates 7 x 24 x 365, providing agencies with access to the central repository for all criminal history records in the State of Florida.

It is used to manage and share wanted person information; missing person information; unidentified person information; stolen property information; criminal history information; information compiled in the course of investigation of crimes that are known or believed on reasonable grounds to have occurred, including information on identifiable individuals; and information on identifiable individuals compiled in an effort to anticipate, prevent, or monitor possible criminal activity.

FCIC II also serves as Florida's link to the FBI's National Crime Information Center (NCIC) and the National Law Enforcement Telecommunications System (NLETS).

FCIC II also has links to the following systems: the Florida Department of Highway Safety (DHSMV), National Insurance Crime Bureau (NICB), INTERPOL and the National Drug Pointer System (NDPix).

The FCIC II program has a list of requested enhancements that will greatly improve in- state and national communication of criminal justice information.

The three staff dedicated to this system suite has very limited availability outside of their support functions to perform enhancements.

ITS is requesting one (1) full-time contract position to enhance and support the FCIC system & other FDLE Information systems therefore allowing other programmers to focus on their primary duties4

. Description of Services & DeliverablesFDLE requires the services of one Systems Analyst for Information Technology Service/Business Systems Engineering/FCIC software development initiatives.

FDLE requires the services of a Systems Analyst with technical knowledge and troubleshooting experience in critical real-time sub-second high-volume message transaction systems.

Systems Analyst with technical knowledge and experience in general programming, network communication protocols, designing, developing XML data exchanges and web services.

The person in this function is considered an expert in all phases of system development and must have understanding of business, business insight and broad understanding of multiple business areas.

The person in this function will be responsible for technical research of technologies and methods for meeting the functional and nonfunctional requirements.

Maintain custom software and assist in the operation of the FCIC II systemAssist FDLE staff in troubleshooting error reportsCorrect critical defectsTransfer knowledge about the system to ITS staffEnhance the FCIC II system to support mandated changes from NCIC and NLETSSystems analyst responsibilities include but may not be limited to the following:

Providing structured analysis of business processesFunctions as a technical consultant or researcher.

Technical research and evaluation of technologies, tools, databases, methods, etcAnalysis of detailed requirements and documentationProgramming and implementing solutions for business requirementsContributor on project planning, organization, implementationContributor to activity definition, activity sequencing, activity resource estimating, activity duration estimating, WBS developmentContributor to risk identification, tracking, analysisContributor to issue management and trackingCommunications managementEffective communication among project stakeholders,Coordinate activities with FDLE staff required to support the projectProvide assistance to FDLE staff in the preparation of procurement documents, evaluation of proposals and contract negotiations;Provide weekly status reports to the project managerMandatory Knowledge, Skills and Abilities:

Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field or equivalent work experience;Minimum of 5 years of experience as a systems analyst on successful, enterprise level information technology projects;Models and applies software engineering methods and techniques to the design, definition, development, evaluation, integration, and/or support of IT solutions.

Must have the ability to work independently or cooperatively with other software developers.
Performs analysis and troubleshooting of system defects and issues.
Designs quality control and test procedures. Applies technical expertise to test system solutions.
Uses defined procedures to configure, test and debug software. Investigates, analyzes and resolves problems on software products.

With minimal supervision from more senior resources, handles portions of the projects, including services/products/technology solution evaluation/modification, data development, analysis, first draft written communications and client interaction.

Gathers and evaluates client capabilities and needs.
Assists with services/products/technology solution architecture design and installation.
Accountable to upper management for all phases of specific projects.
Experience with meeting facilitation and documentation;Experience in delivering the project in the agreed schedule, to the correct technical specification (i.e.

defined to meet user requirements) within the approved budget and other specified criteriaStrong Oral and Written Communication skillsExperience with business analysis and gathering and documenting requirementsExperience creating test plans, test cases, and performance testingSource code management software, example: CVS, Subversion, GITExperience in integration of multiple systems or applicationsExperience automating data sharing processesExperience with:

C/C++LinuxJava 1.7 or higherJava Frameworks like JSF, Wicket, Struts, Spring, etcJBOSS 7.0 and higherRedhat AMQTCP/IP communication protocolReal-time message transaction systemsWeb Services like SOAP, RESTOracle 14c and higher, MS SQL Server, or MySQLDatabase stored procedures, triggers, views, etc.

XML and XSLT (using standards like GJXDM and NIEM)

Preferred Knowledge Skills and Abilities:

Experience with:
Apache CamelAutomated Testing ToolsJasper ReportsEclipse (IDE)SMTPSFTPMicrosoft Tools (MS Project, EXCEL)

The System Analyst will report to the designated FDLE supervisor. The System Analyst is expected to perform the tasks and specific assignments given by the FDLE supervisor.

Estimated Period of Engagement:
Term: July 1, June 30, 2025

Renewal:
There shall be no automatic renewals of this contract. The base term will be one (1) year with a one (1) year renewal option. Renewal contracts may not include any compensation for costs associated with the renewal. Renewals shall be contingent upon FDLE Manager approval and will be subject to the availability of funds.

Type of Contract:
This is a labor hour's contract.
Contractor staff will work a forty (40) hour work week. The duty hours will be set by FDLE.

An 8-hour work day between the hours of 8:00 am to 5:00 pm Monday through Friday is the standard schedule.

Contractors may take a 30 to 60 minute lunch break on a daily basis. The exact schedule will be agreed upon with the supervisor.

Authorization for additional time required above or below the standard schedule or for requested changes to the standard schedule must be preapproved by the FDLE supervisor, or designee.

On occasion it may be necessary to alter the standard work schedule due to scheduled implementations or emergency system repairs.

If this becomes necessary, the contractor will be requested to work after hours or weekends and will either be compensated for the additional work hours at the current hourly rate during that work period or be allowed to adjust his/her schedule to take time off during that work period to compensate for the additional time worked.

If the contractor desires to work less than the 40 hour work week for any reason, he/she must request in writing via e-mail to the FDLE supervisor or designee and receive preapproval.

In the event of sickness or emergency which prevents the contractor from coming to work as scheduled or needing to leave early, the contractor must make immediatetelephone contact or email contact with the FDLE supervisor or designee.

• Ownership and Intellectual Property Rights

All right, title, and interest, including copyright interests and any other intellectual property, in and to the work produced or provided by the Contractor, alone or in combination with FDLE and/or its employees, under this contract shall be the property of FDLE.

Contractor agrees that any contribution by the Contractor or its employees to the creation of such works, including all copyright interest therein, shall be considered works made for hire by the Contractor for FDLE and that such works shall, upon their creation, be owned exclusively by FDLE.

To the extent that any such works may not be considered works made for hire for FDLE under applicable law, Contractor agrees to assign and, upon their creation, automatically assigns to FDLE the ownership of such works, including copyright interests and any other intellectual property therein, without the necessity of any further consideration.

• Oversight and Reporting

Contract staff shall submit timesheets and activity reports to the FDLE supervisor biweekly or monthly, depending on the Contractors billing schedule.

Timesheets and activity reports will be reviewed by the FDLE supervisor.

FDLE reserves the right to conduct audits on all timesheets and activity reports provided by contract staff during this period of engagement.

Timesheets may be in a format specified by the Contractor.

Activity reports shall be in a format specified by FDLE.By signing a contractor's time sheet, the FDLE supervisor is attesting to the fact that they have reviewed the contract staff's activity report and recommend payment for the hours worked / performance during the billing period.

In the event the FDLE supervisor takes issue with the contract staff's performance, FDLE shall notify the Contractor in writing.

In the event the FDLE supervisor finds the contract staff's performance to be deficient in any material respect, FDLE shall notify the Contractor in writing, stating the reasons and providing documentation supporting this finding.

If the deficiency is not remedied by the Contractor to FDLE's satisfaction within five (5) business days after receipt of written notice, FDLE shall apply financial consequences which include withholding payments or tendering partial payments until the deficiency is remedied.

FDLE shall also have the right to terminate the contract without further notice, and with no further obligation to the Contractor.

Invoices shall be submitted to FDLE with signed timesheets by the 10th of every month.9. Additional Terms and Conditions

This statement of work is issued under the terms and conditions of State Term Contract STC-ITSA (IT Staff Augmentation Services).Contract staff shall comply with all FDLE policies and standards of member of conduct.

Contract staff will be issued and must display an FDLE building security identification/access card (with photograph) while working within the HQ facility, other regions or field offices at all times.

Contract staff must use the FDLE building security identification/access card readers when entering and exiting the building.

Recommended candidates shall be required to submit to, and successfully pass, an appropriate security background investigation to include at a minimum a criminal record check, drug screen, and credit history check prior to being allowed to perform the services set forth in this statement of work and/or allowed access to any of the FDLE's facilities to perform the tasks and services as set forth in this statement of work.

Criminal history record information and related data, by its very nature, is sensitive and has potential for great harm if misused.

Contract staff who have access to criminal history record information and related data shall comply with the Criminal Justice Information Services (CJIS) Security Policy published by the U.S.

Department of Justice, Federal Bureau of Investigations (FBI) and Title 28, Code of Federal Regulations, Part 20, and agree to be bound by their provisions.

Misuse of criminal history record information and related data may result in suspension, loss of employment, and prosecution for state and federal crimes.

FDLE will provide office space and equipment at its Tallahassee headquarters complex.

Unless prior written approval is given by the FDLE supervisor, contract staff shall not use personal or company-owned equipment or software to perform work specified in this statement of work.

No FDLE employee, or any FDLE contractor or any other person authorized to act on behalf of the FDLE, including volunteers shall have or hold any employment or contractual relationship with any business entity or any agency which is subject to the regulation of, or is doing business with, FDLE.Any contractor who is also employed outside of FDLE or has ownership in a company at the time they are hired is considered to be engaged in dual employment and will, within 10 working days of their start date, obtain a Dual Employment Authorization Request (Non-Law Enforcement Work) Form from the FDLE corporate website, complete it and submit it to their immediate supervisor.10.

Submission of Proposal:

The vendor must provide a statement in their response that the selected contractor will be responsible for performing the work required in the FDLE statement of work.

Resumes of proposed candidate(s) must be submitted with the proposal; the consultants name should be in the header of each page of their resume.

In addition, each candidate must be submitted with 3 client references for comparable IT projects. FDLE will accept a maximum of 2 candidates per vendor.

Cost of services per hour must be submitted for each candidate proposed on company letterhead and must be effective for at least 90 days.

Pre-screening reference checks on all candidates submitted is required.
FDLE will not accept candidates that have non-compete clauses for the State of Florida.

Furthermore, unless written authorization has been provided in advance by the Staff Augmentation Vendor, the selected Contractor shall not attempt to be recruited, hired, or otherwise contracted with any other Staff Augmentation Vendor for the duration of the relevant Statement of Work (SOW).The term "attempt to recruit" excludes (i) any broad-based effort to attract applicants if not specifically designed to attract based on a current SOW and (ii) any unsolicited inquiries made or applications submitted by a Staff Augmentation contractor that is not at the instigation of any other Staff Augmentation Vendor.

Matrix of mandatory skills from section 4, highlighting experience is required.
Proposal will be evaluated for compliance to this statement of work.

Submit your questions to the email address shown below:

• Location of Assignment & Supervisor

FDLEOffice of Information Technology Services 2331 Phillips RoadTallahassee, FL 32308

Supervisor - Systems Programming Administrator Mark Peterson
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