Customer Service Representative - Fort Wayne, United States - Maximus

Maximus
Maximus
Verified Company
Fort Wayne, United States

21 hours ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Location and Training:


  • Location: Onsite
  • Fort Wayne, IN
  • Pay is $18.00
Work Hours: 8-4:30 M-F local time

  • Training length: 910 weeks followed by a nesting period, generally 1 month
  • Training Attendance: Attendance is mandatory for the full 9 weeks
Class Start: 5/30/24


Essential Duties and Responsibilities:


  • Execute managed care enrollment tasks using the Welfare Management System (WMS)
  • Review enrollment concerns through WMS, and other State Medicaid Data systems.
  • Assess managed care issues within the State of Health framework and determine subsequent actions
  • Collaborate with local district, State Department Of Health and Enrollment Broker personnel to address managed care issues
  • Adhere to all standards specified for this role as outlined in the corresponding annual performance criteria and bonus template
  • Perform managed care enrollment activities on the Welfare Management System (WMS)
  • Review enrollment issues using WMS, eMedNY and other State Medicaid Data systems
  • Evaluate State of Health managed care issues and make next step determinations
  • Interact with local district, SDOH, eMedNY and Enrollment Broker staff to resolve MC issues
  • Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position

Minimum Requirements:


  • High school diploma or GED required and 02 years of relevant professional experience required, or equivalent combination of education and experience

Pay:
$18.00 per hour


Benefits:


  • Dental insurance
  • Health insurance
  • Vision insurance

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Inperson

Ability to Relocate:

  • Fort Wayne, IN
: Relocate before starting work (required)


Work Location:
In person
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