Access Management Administrator - Mount Laurel, United States - Berkley

Berkley

Verified Company

Mount Laurel, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Company Details:

Responsibilities:

Provide account provisioning and deprovisioning for multiple systems across the corporation.
Complete requests as per defined procedures, resolve incident tickets and assist other support analysts as needed.
Proactively identify audit and compliance access related issues to reduce the risk of security.
Work with team members to identify and develop solutions to streamline and automate existing manual processes.
Work directly with end users, managers, and other teams to understand requests and drive ticket resolution.
Provide Day 1 onboarding and work with end user and hiring managers to provide a positive experience.
Work adjusted hours if needed for training, knowledge transfer, and support coverage.
Demonstrate excellent interpersonal and customer service skills while communicating with users, supervisors and/or managers.
Handle other general access related requests as required by clients, vendors, or internal users.
Obtain a general understanding of critical systems at ESTech/WRBC.
Provide oncall customer support as directed.
Use excellent judgment to assist in making general access related decisions to aid customers while ensuring compliance.
Understands and keeps abreast of industry best practices and how it can be applied at Markel.
Knowledge Service Now would be ideal.

Qualifications:

Good written and verbal communication skills.
Experience building relationships within IT and business partners.
Proven ability to identify, collect and analyze data to improve performance in one or more processes.
Strong organizational and time management skills.
Prior experience using Service Now ITSM tool preferred.