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    Client Service Representative - Rochester, United States - Leoforce

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    Description

    Job Description

    Job Description

    Job Summary

    Title: Client Service Representative

    Responsibilities

    Discover Your Passion and Develop Your Expertise.

    This is a solution-based service environment with an emphasis on partnership and accountability. Service Professionals at Paychex are passionate about customers' needs and wants.

    In this role, you will...

    • Support inbound call queue handling client calls to process payroll, enter payroll and tax information and answer questions for clients in multiple states.
    • Learn and maintain knowledge of the payroll processing system, wage and tax laws to develop a trusted relationship with our clients.
    • Provide online support, troubleshooting and handle escalations.
    • Take initiative to elevate the client experience, quickly resolve situations and focus on one call resolution.
    • Qualifications
    • This role is a strong fit if you have...
    • 2-5 years customer service in a fast-paced environment.
    • Ability to multi-task and handle high volume work load.
    Company DescriptionLee Health ranks in the top 2% of hospitals nationwide per Healthgrades America's 100 Best Hospitals in 2023 via Healthgrades
    Opportunity to gain experience with new skills, with a progression to a transfer to ICU, ideal for nurses interested in transitioning into a specialty area.
    Transformative leadership, promoting work environments and patient safety.


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