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    System Engineer - San Francisco, CA, United States - A-Staffing Inc.

    A-Staffing Inc.
    A-Staffing Inc. San Francisco, CA, United States

    2 weeks ago

    Default job background
    Description
    About the job System Engineer -Japanese Bilingual

    Job Description:
    • PC, Server and Azure support for the customers
    • Assists & Support customers (internal & external) with installation, upgrading, configuration, troubleshooting and ongoing usability of workstations (desktops/laptops) printers, peripheral equipment, networking hardware, VPN, and software (on-site and remote)
    • Support in-person and remote employee support on hardware, software, questions, and network related problems (on-site and remote)
    • Manage related to servers & Network document
    • Creates, manages, documents and updates trouble tickets as necessary within the company ticketing system
    • Escalation of problems when unable to resolve
    • Other duties as assigned by Supervisor
    • Provides advanced level technical support with the Microsoft suite of products (Windows 10, Office 2016, etc.)
    • Ensures successful completion of all daily tasks (externally and self-assigned)
    • Know and experience for Azure service and VM
    • Create and update System Document, Operation Manual, Knowledge Base, Trouble History, etc.)
    • Report to supervisor
    Skills Required:
    • English (Required), Japanese (Required)
    • 2+ years of TCP/IP network work experience or equivalent knowledge (Required)
    • Helpdesk support experience (Preferred)
    • Communication skills with customers, vender/carrier and company staff.
    • Documentation skills.
    • Microsoft office products (Visio, Word, etc.) skills.
    • Own car for visiting customer offices
    • Know Azure (Desired)
    • MCSA/MCSE (Desired)
    #J-18808-Ljbffr
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