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    Hybrid System Engineer - Columbus, United States - Bowman Williams

    Bowman Williams
    Bowman Williams Columbus, United States

    1 week ago

    Default job background
    Description
    Looking for a challenge? Do you have the technical expertise to solve intricate problems? We're looking for an Hybrid System Engineer (MSP) to join our Managed Service Provider (MSP) team

    In this role, the Hybrid System Engineer (MSP) be responsible for tackling complex issues that our team of technicians cannot solve on their own.

    You'll be the go-to expert for our clients' most difficult challenges, making sure that their IT systems stay up to date and secure.

    The ideal candidate for this position will have experience in a similar fast-paced environment and have strong analytical skills.

    You'll need to have excellent communication skills, be able to work diligently under pressure, and have a genuine interest in staying up to date with the latest technologies, threats and advances in computing.

    At our MSP, we value teamwork, dedication, and innovation – and we're looking for someone who shares our passion for delivering the highest levels of service to our clients.

    So, if you're a problem solver, a critical thinker with great technical skills, we'd love to hear from you. Don't hesitate to apply, and let's get started on the challenge together

    Responding to technical escalations:
    You would be responsible for addressing and resolving complex technical issues reported by clients, and ensuring that SLAs are met

    Troubleshooting:
    You would use your expertise to diagnose and troubleshoot issues in complex IT environments, such as hybrid cloud environments and on-premises infrastructure

    Providing technical guidance:


    You would work closely with clients and front-line support teams to ensure that all technical issues are resolved as quickly and effectively as possible.

    This may involve providing guidance and training to support teams or clients

    Root cause analysis:
    You would be tasked with investigating the root cause of technical problems and implementing solutions to prevent similar issues from reoccurring in the future

    Investigating new technology:
    As an escalation engineer, you'll be responsible for continually researching new technology, solutions and products that would benefit the MSP and its clients

    Must Have:
    Professional MSP (Managed Service Provider) Experience

    Nice to Have:
    Microsoft 365 Certified
    Experience in a similar fast-paced environment and have strong analytical skills
    Experience with RMM tools
    100 % Covered Health, Dental, Vision
    A family-friendly environment
    401k + 6% match
    Work from home options
    Promotions and growth opportunities within 1 year, every year
    Opportunity Location

    Columbus, OH
    Proposed Salary

    $80,000-$120,00
    Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers.

    Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

    #J-18808-Ljbffr
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