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    IT Systems Engineer - Columbus, United States - Virtual

    Virtual
    Virtual Columbus, United States

    2 weeks ago

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    Description
    IT System Engineer

    As an IT System Engineer, you will play a vital role in the design, implementation, and maintenance of IT Systems. The right candidate for this role will have 3-5 years of experience in IT systems engineering and network administration, strong attention to detail and share our passion for delivering genuine hospitality.

    Key Responsibilities/Functions:
    • Design, implement, and maintain IT systems, including servers (on-premise/Azure Cloud), workstations, and associated software.
    • Evaluate and recommend hardware and software solutions to meet organizational needs.
    • Troubleshoot and resolve system-related issues in a timely manner.
    • Collaborate with IT teams to support system upgrades, migrations, and integration. Network Administration:
    • Establish and maintain network standards and procedures in line with industry best practices.
    • Manage and maintain local network systems, including switches, routers, and firewalls.
    • Ensure network security, implementing and monitoring access controls and security protocols.
    • Troubleshoot and resolve network-related issues, both on-site and remotely.
    • Participate in network planning and design, and work with Project Leads on network-related projects. Collaboration and Support:
    • Provide first and second-level technical support to end-users, addressing system and network issues promptly.
    • Work with the Service Desk team to represent the technical support function.
    • Collaborate with Project Leads to assess and implement new software releases and hardware upgrades.
    • Support the roll-out of PCs, software, and hardware, ensuring smooth adoption.
    • Assist in the management of equipment and personnel in local and remote locations.
    • Participate in major projects, including software and hardware installations, occasionally taking the lead in coordinating project activities.
    • Provide Tier III/other support per request from various occasions. Investigate and troubleshoot issues.
    • Repair and recover from hardware or software failures. Coordinate and communicate with impacted associates.
    Minimum Qualifications:
    • Bachelor's degree in a relevant field, or equivalent experience.
    • 3-5 years of experience in IT systems engineering and network administration.
    • Proficiency in Microsoft technologies, desktop operating systems, networking, security, and server software.
    • Proficiency in Microsoft MDM software, Intune.
    • Proficiency in Networking with Cisco Meraki.
    • Proficiency in mixed Windows environments.
    • Knowledge of virtualization for both servers and desktops, including Azure and VMware.
    • Strong troubleshooting skills for both hardware and software, on-site and remotely.
    • Approachable and attentive to end-users' needs.
    • Experience in coordinating and participating in IT projects.
    • Demonstrated ability to work effectively both independently and in a team.
    • Dedication to upholding the company's values of integrity, teamwork, innovation, and continuous improvement.
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