- Exceptional patient relations skills
- Ability to maintain outgoing, friendly attitude with patients and staff even under pressure
- Ability to work with interruptions and to manage multiple priorities
- Ability to speak, understand and write English
- Knowledge of correct grammar, spelling, and punctuation
- Knowledge of organizational filing procedures and systems
- Proficiency in alphabetizing and filing
- Ability to write legibly and work with numbers
- Ability to meet deadlines
- Ability to work unsupervised
- Ability to perform essential duties listed in the Daily Tasks under the Completed Task inventory
- Computer (Microsoft Word, Excel spreadsheets, dental software, Internet, and E-mail)
- Business machines (fax, copier, scanner, credit card terminal, multiple phone lines)
- Facilitation, problem solving, and presentation skills
- Leadership (professionalism, discretion, integrity, honesty, dedication and punctual)
- Opens front office on time according to front office procedures and protocol
- Answers the telephone per the Telephone Skills Protocol – First Voice on the Phone
- Checks voicemails and answer incoming calls
- Checks all emails at onset of the day and every 2-3 hours
- Checks in patients and greet by name, alert staff of arrival
- Turns on the voicemail system at closing
- Backs up computer system
- Closes the front office according to office procedures and protocol
- Informs Practice Administrator of any non-functioning equipment
- Informs Practice Administrator of any office supplies needs always keeping low costs in mind
- Gathers, update and maintain patient contact and insurance information
- Documents all New Patient referral sources and emails
- Scans all pertinent patient documentation
- Prepares patient info and records (xrays) for next day's appointments by importing and/or scanning into patient's electronic chart
- Assists with all insurance claims, questions and follow-up when needed
- Greets and welcomes patients and visitors using office protocol
- Stands to greet New Patients, using eye-contact and office protocol for check-in
- Confirms all unconfirmed appointments 48 hours in advance
- Optimizes utilization of patient communication system (Opera DDS) for new and existing patients
- Ensures welcome registration and link is sent out to all new patients prior to appointment
- Verifies insurance for the next day and 2 days ahead for new patients
- Completes the New Patient Intake as coached to encourage new patient to keep appointment
- Checks in all patients using office protocol and announces arrival
- Coordinates patient flow with Assistants
- Ensures medical history forms and HIPAA forms have been updated by patients
- Keeps reception area tidy, organized and stocked
- Prepares and mails out or emails all thank you cards/new patient letters
- Is responsible for Recall System and manages reactivation of overdue patients
- Follows up on no shows and cancellations the same day and any additional follow up
- Updates ASAP Lists
- Is responsible for filling the hygiene schedules and keeping them filled to assist in exceeding goals
- Makes calls and send letters to reactivate patients
- Contacts new patients not scheduled in hygiene
- Collects payments at front desk as a back-up
- Ensures next appointment for re-care and if needed, appointment with the doctor is reserved
- Posts checks as a back-up
- Follows up with Practice Administrator on any patient concerns and/or complaints
- Provides progress reporting and data monthly
- Performs all other duties as requested by the Practice Administrator and Doctor
-
Dental Front Office
17 hours ago
Beachwood Dental Wesley Chapel, United StatesJob Description · Job DescriptionJoin the Beachwood Dental family where every role is vital and every team member is valued We're in search of a friendly and organized front office team member to join us and help create positive experiences for our patients. We believe in fosteri ...
-
CAN Community Health Plantation, United StatesJob Description · Description: · CAN Community Health, Inc · Job Description · Job Title: Patient Experience Expert Date Prepared: · Status: Non-Exempt EEO: Administrative Support Workers · Statement of Purpose: This position is responsible for Front Desk Office Administration. ...
-
CAN Community Health Plantation, United StatesJob Description · Description: · CAN Community Health, Inc · Job Description · Job Title: Patient Experience Expert Date Prepared: · Status: Non-Exempt EEO: Administrative Support Workers · Statement of Purpose: This position is responsible for Front Desk Office Administration. ...
-
Medical Receptionist Float
1 week ago
Florida Medical Clinic Wesley Chapel, United StatesOur Vision is to be the best choice for healthcare in our community · This is a Full Time opening for a Medical Receptionist Float within our Radiology office in Wesley Chapel. This role is responsible for fielding phone calls, answering patient questions, scheduling appointments ...
-
Front Desk Receptionist
1 week ago
Insurance Company Of Florida LLC Wesley Chapel, United StatesWe are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company. Our Receptionists duties include offering administrative support a ...
-
Front Desk Receptionist
1 week ago
DNA Comprehensive Therapy Services LLC Wesley Chapel, United StatesCome grow with us Elite DNA Behavioral Health is one of the largest providers of behavioral and mental health services in Florida - and we're expanding quickly We believe in providing high-quality, accessible care to our patients and a supportive environment that allows our team ...
-
Dental Front Desk Coordinator
1 week ago
Dental Whale® Wesley Chapel, United States**Dental Front Desk Coordinator** · **About** · At Apex Dental - part of Dental Whale Practice Group (DWPG) - we strive to provide exemplary, personalized dental care in a friendly, relaxing environment at an excellent value. Our **Dental Front Desk Coordinator** is a key part ...
-
Front Desk Supervisor
5 days ago
Saddlebrook Resort Wesley Chapel, United StatesAbout Us: · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a P ...
-
Receptionist
1 week ago
North Tampa Behavioral Health Wesley Chapel, United StatesOverview · PURPOSE STATEMENT: · Perform general clerical duties in accordance with the office procedures of the facility. · Responsibilities · ESSENTIAL FUNCTIONS: Responsible for handling front office receptionand general administrative duties. · Serves visitors, vendors and ...
-
Associate Endodontist
1 week ago
Specialty1 Partners Wesley Chapel, United StatesOur practice is currently looking for a Full-Time Endodontist to join our rapidly growing office. Beach Endodontics is a very well-established, quality-oriented practice limited to Endodontics, located in upscale communities of Wesley Chapel, Florida. Our objective is to provide ...
-
Physician - Family Practice/Outpatient Only
1 week ago
Florida Medical Clinic Wesley Chapel, United StatesOur Vision is to be the best choice for healthcare in our community · Florida Medical Clinic invites you to explore the Family Practice/Internal Medicine opportunities with a thriving physician-led, professionally managed healthcare system. Established in 1993, Florida Medical Cl ...
-
Patient Service Specialist
1 week ago
Select Physical Therapy Wesley Chapel, United StatesOverview: · When patients enter our center in Wesley Chapel, we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist, youll manage both the patient side and business side of our center. The front desk is ...
-
Permanent Internal Medicine Physician
1 week ago
Integrity Healthcare Wesley Chapel, United StatesRole Requirements: · Board Certified or Board Eligible required · Outpatient setting · Phone call coverage is 1:7 · Monday - Friday 8:00 am to 5:00 pm · See ages 18+ · Opportunity to participate in a larger Medicare Advantage contract. · Practice Highlights:Thriving physici ...
-
Permanent Family Medicine Physician
4 days ago
Integrity Healthcare Wesley Chapel, United StatesRole Requirements: · Board Certified or Board Eligible required · Outpatient setting · Phone call coverage is 1:7 · Monday - Friday 8:00 am to 5:00 pm · See ages 12+ · Opportunity to participate in a larger Medicare Advantage contract. · Practice Highlights:Thriving physici ...
-
Receptionist
1 week ago
North Tampa Behavioral Health Wesley Chapel, United StatesOverview: · PURPOSE STATEMENT: · Perform general clerical duties in accordance with the office procedures of the facility. · Responsibilities: · ESSENTIAL FUNCTIONS: · Responsible for handling front office receptionand general administrative duties. · Serves visitors, vendo ...
-
Patient Service Specialist
1 week ago
Select Physical Therapy Wesley Chapel, United StatesJob Description · Overview: · When patients enter our center in Wesley Chapel, we want them to have an exceptional experience – starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our cent ...
-
Referral Clerk
4 days ago
Florida Medical Clinic Wesley Chapel, United StatesOur Vision is to be the best choice for healthcare in our community · This opening is for a full-time Referral Clerk for our Physical Therapy Department at our Wiregrass (Wesley Chapel) location. The role is primarily responsible for processing eligibility and insurance verifica ...
-
Busser
1 week ago
Keke's Breakfast Cafe Wesley Chapel, United StatesKeke's Breakfast Cafe is hiring for a Busser for the Wesley Chapel location · SUMMARY OF POSITION: · Remove used tableware as guest has finished using them; clear tables after guests leave. · DUTIES & RESPONSIBILITIES: · Remove used tableware as guest has finished using them. ...
-
Medical Assistant
1 week ago
UnitedHealth Group Wesley Chapel, United States$2,200 Sign-On Bonus for External Candidates Incentive Bonus 2 times a year 18 days of PTO & Closed On Major Holidays Opportunities at WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a ...
-
Front Desk/Resident Services
1 week ago
KW PROPERTY MANAGEMENT AND CONSULTING Wesley Chapel, United States** Front Desk/Resident Services** · **Job Category****:** Employee **Requisition Number****:** FRONT003481 Showing 1 location **Job Details** · **Description** · **S** **chedule:** 2:30- 10:30 pm Thursday- Monday; Off Tuesday and Wednesday · Duties and Essential Functions · ...
Dental Front Office - Wesley Chapel, United States - Beachwood Dental
16 hours ago
Description
Job Description
Job DescriptionJoin the Beachwood Dental family where every role is vital and every team member is valued We're in search of a friendly and organized front office team member to join us and help create positive experiences for our patients. We believe in fostering a culture of appreciation and teamwork, where your efforts are recognized and celebrated. Here, work isn't just about individual tasks – it's about coming together as a team to provide exceptional care and support to our patients. Be part of a supportive environment where your contributions make a real difference.
POSITION SUMMARY
Performs a variety of administrative, general reception, insurance, and data entry duties in a cheerful and efficient manner while promoting a safe environment of minimal stress, including but not limited to the following areas: public relations, practice promotion, facility utilization, and risk management.
Responsible for welcoming/dismissing patients in a warm and friendly manner. Assists the patient in scheduling any procedures or follow-up visits and provides any necessary instructions to the patient, collects co-payments, and provides a receipt for payment to patients. Answers the telephone, schedules appointments, assists with patient finances, prints and mails statements, maintains patient records, and coordinates patient flow.
Maintains patient account information, inactivating charts when necessary, routing x-rays to the doctor for review, managing re-care and reactivation, miscellaneous correspondence and public relations duties, and purging patient charts on a quarterly basis. Responsible for accurate documentation of all patient communications in the chart and Practice Management system.
PHYSICAL REQUIREMENTS
Must be able to meet the physical requirements and demands of an active position, including but not limited to: extended durations of standing, walking, stooping, bending and sitting; manual dexterity; good eye-hand coordination; visual abilities (depth perception, ocular focus, close vision, color vision, and peripheral vision), and adequate hearing to perform daily work. Must be able to adjust physically and emotionally to a spontaneous, often fast-paced and hectic environment with a calm professional demeanor.
COMPETENCIES
SKILLS
SPECIFIC RESPONSIBILITIES
OFFICE PROTOCOL
(certain tasks assigned to this role are shared with Financial Coordinator, Treatment Coordinator or Practice Administrator or are assigned as back-up duty)
RECORDS MANAGEMENT
SCHEDULING MANAGEMENT
Office Participation
• Is an active participant in team meetings
• Promotes team concept by interacting with others in the office & NO gossip rule
• Represents office with pleasant demeanor, positive attitude, and personal grooming
• Knows and support office philosophy and mission
• Promotes the practice with enthusiasm and represent the practice philosophy for patient care and teamwork
• Enlists the help of others and offer help when asked
• Knows and follow all office policies and manuals
• Prepares for and fully participates in morning huddle
