Technical Support - Houston, United States - Universal Processing

Universal Processing

Verified Company

Houston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Are you ready to go uP?

We are named in Top Workplaces NYC for 202
We are one of the winners of USPAACC's Fast 100 Asian American Business awards
We are recognized as one of the Top 5000 in Inc. Magazine's Fastest Growing Private Companies
We were a finalist for Best ISO of the Year by ETA in 2024

Why Should You Join Universal Processing?

You want to work at a minority owned Fintech company that empowers small to mediumsized businesses
You are passionate to serve and support our local community and their growth
You get onthejob training to get you familiar with the industry and the role
You get medical, vision, and dental coverage, generous PTO, 401k
We offer quarterly performance review for potential quarterly salary increase
You may receive H1B sponsorship for your great performance and commitment

Compensation:

This is a non-exempt position, with a monthly salary of $3,000 in the beginning, with the potential for salary increase based on performance.

Role Summary:
The Technical Support role is a fully onsite position 5 days a week. This position is a critical role that interacts directly with our clients and supports our sales effort.

Responsibilities:

Prepare, install, and configure software & hardware for deployment
Onboard and train new users for newly deployed software and hardware
Perform remote troubleshooting over the phone and through remote control tools
Identify and analyze issues for software and/or hardware
Partner with the Operations and Sales departments to provide the best solution for POS inquiries
Collect feedback from endusers and work with the Development team for future product improvement
Assist in inventory tracking and management

Qualifications:

Must be authorized to work in the US at the time of hire. We are an E-Verify employer
Bilingual proficiency in Mandarin-Chinese is required.
Bachelor's degree in Computer Science, or the equivalent is preferred
Technically savvy with strong organization skills
Experience troubleshooting issues and achieving solutions
Able to take initiative to solve problem effectively
Selfmotivated to learn new systems and installation of products
Able to accomplish tasks before deadlines and be detailoriented
Able to work efficiently as part of a team and as an individual
Proficient with Excel and Word
Previous POS support related experience is a plus

About uP:

Since 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits.

Differentiated from the major credit card processing providers, UP's consultants and support team speak the languages its clients speak, and the business focuses on ingenious customer service, care, support, and reasonable pricing.

Today, the Company successfully serves 22,000 clients across the nation. Within 10 years of business, the Company emerged as one of the fastest-growing payment processing companies in the U.S.

Nominated as the best ISO of 2024 by ETA, the Company is soon to become the second AAPI owned payment processor company in US history.

In February 2024, Universal Processing changed its branding to Let's Go uP, to commemorate its legacy and evolution.

At Let's Go uP, we are an equal employment opportunity employer.

Let's Go uP Together
DG4BjI6Tpd