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Springfield

    Contact Center Specialist - Springfield, United States - CoxHealth

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    Full time
    Description

    Summary

  • 5x Modern Healthcare Best Places to work America's Greatest Workplaces 2023 – Newsweek Best Employers for New Grads 2023- Forbes Greatest Workplace for Women Newsweek
  • Robust, fully customizable benefits package including Medical/Vision/Dental and more No cost eCare visits Employer-provided mental health services for employees and eligible family members Retirement with employer match Tuition discounts and reimbursement available for continuing your education Free and convenient parking CoxHealth Fitness Center and Child Care discounts Onsite delivery for CoxHealth Pharmacies and 1906 Employee Store
  • Job Summary The Contact Center Specialist at CoxHealth is responsible for conducting inbound and outbound calls in a consumer focused, appropriate and timely manner. Primary responsibilities include assisting patients in locating a CoxHealth providers who meets his/her needs, centralized patient scheduling services, class and event registration, telemedicine operational services, providing general information or direction as it relates to CoxHealth, and other duties as assigned. The Contact Center Specialist is the first point of contact for many patients and serves a critical role in establishing a great first impression.
  • Job Requirements Education Required: High school diploma or Equivalent Experience Required: 1 year customer service experience Skills Outstanding written verbal communication skills Proficient in Microsoft Office Programs Ability to multi-task Licensure/Certification/Registration N/A


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