Jobs
>
West Des Moines

    Client Services Representative I - West Des Moines, United States - Co-op Solutions

    Co-op Solutions
    Co-op Solutions West Des Moines, United States

    3 weeks ago

    Default job background
    Description

    THE OPPORTUNITY:

    We are seeking a talented Client Services Representative I to provide the highest quality customer care to Velera credit unions and other internal clients by providing timely problem resolution in order to assist with managing and retaining existing client relationships while managing special projects as assigned.

    PSCU/Co-op Solutions is now Velera PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024.

    Our new brand represents our combined company's shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.


    PAY:
    $23/hr

    WHAT YOU CAN LOOK FORWARD TO:
    Maintaining a high level of client satisfaction by treating each client with respect, enthusiasm and professionalism.
    Act as a liaison between clients, internal, and external support. Coordinate the activities of all service functions to ensure that the goals and needs of the clients are met.

    Answer incoming calls and emailsResearches and resolves client inquiries (i.e., system functions, system problems, cardholder issues, etc.).Create and maintain accurate cases for inquiries received.

    Fully comprehend and be able to interpret all daily and month-end reports available to Velera Credit Unions in order to assist and answer client questions.

    Have the ability to refer clients to the appropriate reports for future inquires.

    Assist Velera credit unions in transaction research, ATM error troubleshooting, card ordering processing, settlement report balancing, hardware and compliance documentation, database change instructions.

    Exhibit complete working knowledge and provide support for all Velera applications and products, both current and new.
    Handle any special projects as assigned by management.
    Demonstrate Velera Service Promises.
    Must react to change productively and handle other essential tasks as assigned.
    Other duties as assigned.


    WHAT YOU'LL NEED TO SUCCEED:
    Knowledge of Microsoft Office applications is preferred.
    Troubleshooting skills necessary. Ability to multitaskAdapt to a fast-paced environmentDesire to learnDependableREQUIRED EDUCATION and


    EXPERIENCE:


    High school diploma or general education degree (GED); with at least 2 years of Customer Service experience in an office, contact center, or help desk environment.

    Card services experience is preferred.
    Credit Union experience is preferred.

    Internal candidates must have been at performance level 3 for the last twelve months.#JoinourteamTHE PERKSFun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.

    Great Work/Life Benefits
    • Paid Time Off (PTO), Maternity, Parental, Family Care, Adoption Leave Programs, Community Volunteer Time Off, and 12 Paid Holidays.
    Health benefits - medical, dental, & vision plus wellness programs and gym reimbursements.401K with generous company match.
    Tuition reimbursement.
    Engagement Resource Groups
    • Women in Tech, Pride Alliance, Black Financial Technology Professionals, Veterans, and more to come.
  • Titan Industries

    Customer Service Representative

    2 weeks ago

    Titan Industries Urbandale, United States

    About ARTUS AG: · Together, let's make it simple: Unleash your drive and unleash the full potential of your talents at the ARTUS GROUP. Since 1981, we have combined the comprehensive, traditional role of an insurance broker with the services of a modern consulting company in 15 ...

  • Nothing Bundt Cakes #248

    Guest Service Representative

    2 weeks ago

    Nothing Bundt Cakes #248 Clive, United States Full time

    At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, · setting the mood and making a stop in the bakery an event worth posting about. You'll · get to play party planner by helping guests order the right cake for their celebrations · and making sure the ...

  • Veridian CU

    Teller Service Representative

    3 weeks ago

    Veridian CU West Des Moines, United States

    Under general supervision and in compliance with established policies and procedures, the Teller Service Representative is responsible for providing superior member service by conducting transactions accurately, assisting members with their financial Teller, Representative, Servi ...

  • Collabera

    Customer Service Representative

    1 week ago

    Collabera West Des Moines, United States

    Job Description · Job DescriptionHiring for Customer Service Representative: · Note: The position is ONSITE. · Position Details: · Position: Customer Service Representative · Industry: Banking/Financial Services · Job duration: 3+ months (Possible Extension) · Client Location: ...

  • FBL Financial

    Claims Service Representative

    1 week ago

    FBL Financial West Des Moines, United States

    Claims Service Representative · **Will be filled at the appropriate level based on experience** · Do you thrive in a work environment where you must multi-task and have strong organization skills? Are you a go-getter with high initiative and a positive attitude? Do you have str ...

  • Collabera

    Customer Service Representative

    2 weeks ago

    Collabera West Des Moines, United States

    Home · Search Jobs · Job Description · Customer Service Representative · Contract to Hire: West Des Moines, Iowa, US · Salary: $18.00 Per Hour · Job Code: · End Date: · Days Left: 2 days, 3 hours left · Apply · Note: · This position is ONSITE. (No work from home) · Pos ...

  • Strategic Staffing Solutions

    Customer Service Representative

    6 days ago

    Strategic Staffing Solutions West Des Moines, United States

    Customer Service Representative in West Des Moines, IA at Strategic Staffing Solutions **Location:** · **Experience:** · Not Specified **Job Description** · **Job Title:** Customer Service Representative · **Duration:** 6-month contract · **Location(s):** · Tempe, AZ · Des ...

  • Panasonic

    Customer Service Representative

    3 days ago

    Panasonic Urbandale, United States

    As the Customer Service Representative, you will ensure that customer specifications and requests are met by entering accurate data and troubleshoot problems/issues as needed. RESPONSIBILITIES: The Customer Service Representative serves as the voice of the customer and acts as ...

  • Metrobank

    Customer Service Representative

    6 days ago

    Metrobank West Des Moines, United States

    **Customer Service Representative - Brighton** · **Team:** Retail & Business Banking · **Location:** Brighton · **County:** East Sussex · **Starting salary (depending on your level of experience) from circa:** 20,300 · **Ref:** 14143 · **Closing Date:** 27-Aug-2021 · As a ...

  • NuCara Home Medical

    Customer Service Representative

    2 weeks ago

    NuCara Home Medical West Des Moines, United States

    Job Description · Job Description$500 Signing Bonus Payable After 90-Days · NuCara Home Medical is seeking a full-time Customer Service Representative for our Urbandale location. This is an in-person position in our retail store at 8465 Hickman Road, and is not a remote position. ...

  • UCS Healthcare

    Patient Services Representative

    1 week ago

    UCS Healthcare West Des Moines, United States

    Job Description · Job DescriptionWe have two full-time positions available for a Patient Services Representative in West Des Moines, Iowa. We offer a competitive hourly wage and benefits package. · "UCS Healthcare values me as an employee." "I'm given the latitude to do my job." ...

  • ADP - RNOOID0025630273

    Guest Service Representative

    2 days ago

    ADP - RNOOID0025630273 West Des Moines, United States

    Job Description · Job DescriptionWe are currently hiring for the Guest Service Agent position at the hotel in West Des Moines, IA. Experience in Customer Service would be helpful but not a necessity. We are looking for someone who is organized, motivated and has good verbal commu ...

  • CU Cooperative Systems, Inc.

    Client Services Representative I

    1 day ago

    CU Cooperative Systems, Inc. West Des Moines, United States

    We are seeking a talented Client Services Representative I to provide the highest quality customer care to PSCU/ Co-op Solutions credit unions and other internal clients by providing timely problem resolution in order to assist with managing and reta Client Service, Representativ ...

  • Mediacom Bolt

    Customer Service Representative, Collections

    1 week ago

    Mediacom Bolt West Des Moines, United States

    ** Position Description** · **Customer Service Representative, Collections** Location **West Des Moines, IA Field Operations Group** Working Hours **Multiple schedules available** **Training Class begins March 7, 2022 Start a lasting career with Mediacom and get a $1,000 signing ...

  • Des Moines University

    Patient Services Representative PRN

    1 week ago

    Des Moines University West Des Moines, United States

    At DMU you will make a meaningful contribution to the dynamic future of Medicine and Health Sciences. DMU is seeking a Patient Service Representative (PSR) who provides support to the physical therapy (PT) department in downtown Des Moines and West D Patient Services, Physical Th ...

  • FBL Financial

    Express Claims Service Representative

    1 week ago

    FBL Financial West Des Moines, United States

    Express Claims Service Representative · You are ready for more than the next "job."Step into your future career path. Are you a super organizer with high level multi-tasking abilities who thrives in a challenging, fast-paced, dynamic environment? Do you possess the interpersonal ...

  • GuideOne Insurance

    Customer Service, Billing Representative

    3 weeks ago

    GuideOne Insurance West Des Moines, United States

    Job Description · Job Description · As the Customer Service Billing Representative, you will be responsible for handling tasks within the Billing Solutions department, including but not limited to: in-bound phone and e-mail inquiries, billing reports, and loss runs. You will exem ...

  • GreenState Credit Union

    Member Service Representative

    1 week ago

    GreenState Credit Union San Francisco, United States Permanent

    Job Description GreenState Credit Union · Member Service Representative · US-IA-Urbandale · Job ID: · Type: Regular Full-Time · # of Openings: 1 · Category: Retail · GreenState Credit Union · Overview · POSITION SUMMARY: · The primary duties/responsibilities of the Member Servic ...

  • Homemakers Furniture

    Customer Service Representative

    6 days ago

    Homemakers Furniture Urbandale, United States

    ** Homemakers Furniture** · ** Customer Service Representative** · Urbandale, IA 50322 · **PAY: $20 per hour** · **Full Time: Must be available to work evenings, 1 weekend day, and have split days off in the beginning, eventually having 2 consecutive days off.** · When you j ...

  • Hussmann

    Customer Service Representative

    1 day ago

    Hussmann Urbandale, United States

    · Position at Hussmann Corporation · As the Customer Service Representative, you will ensure that customer specifications and requests are met by entering accurate data and troubleshoot problems/issues as needed. · RESPONSIBILITIES: The Customer Service Representative serves a ...