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    Patient Service Representative - Durham, United States - Triangle Visions Optometry

    Triangle Visions Optometry
    Triangle Visions Optometry Durham, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionAre you a great communicator with an interest in healthcare? Bring your attention to detail and join the Triangle Visions team today in this Patient Service Representative job in our Durham, NC location.

    As a Patient Service Representative, you would be expected to maintain a professional and friendly attitude as you greet office guests, speak with patients regarding their insurance coverage and schedule appointments. You also would be responsible for record keeping, Invoicing, maintaining a database, and handling customer issues.

    When you join Triangle Visions, you become part of a close-knit team that shares your passion for providing care with a personal touch. Here, you will work alongside leaders who value your personal life and will support and encourage you each day. With a monthly bonus plan, PTO and paid holidays, free vision coverage, and free eyewear, you will feel valued and appreciated for your hard work. Bring your passion for providing exceptional patient care and you will build a career you love in this Patient Service Representative job located in our Durham, NC location.

    Join the Triangle Visions team and apply for our Patient Service Representative job today ResponsibilitiesPatient Service Representative Job Responsibilities
    • Greets all office guests in a professional and friendly manner.
    • Operate a multi-line phone system.
    • Maintain a database of correct patient information.
    • Efficiently schedule appointments for multiple doctors across several offices.
    • Act as a liaison between patients and insurance companies to verify insurance benefits.
    • Educate patients on their individual insurance coverage and options, invoice insurance and patients.
    • Accurately process patient payment transactions using point of sale software.
    • Analyze, solve, and correct customer service issues using the LEAP technique (Listen, Empathize, Ask, and Produce).
    • Keep accurate daily accounting records.
    • Cultivate an organized and orderly atmosphere.
    Required SkillsPatient Service Representative Job Qualifications
    • AA or BA/BS desired.
    • 1-3 years prior optical experience preferred.
    • Adaptable and flexible with the ability to multitask.
    • Self-motivated and detail oriented.
    • Interest in healthcare.
    • Strong communication skills.
    • Must present a professional appearance.
    • Some in-city travel required.
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