Customer Support Engineer, Marine Modernization - Davie, United States - KONE

Description

Founded in 1910, KONE ) is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient, and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability ) leader with repeated recognitions by Forbes ) , Corporate Knights for clean capitalism and others.

JOB OVERVIEW

The Customer Support Engineer, Marine Modernization is responsible for providing technical support to the sales and projects team in a fast-growing modernization market in the marine segment.

Department : Sales

Reports to : Head of Sales and Sales Support

Location : Davie, FL

RESPONSIBILITIES

Collaboration with sales:

• Responsible for finding optimal technical solutions to meet the customer's needs for marine segment.
• Ensures clarity on the solution's scope, including KONE and possible third-party offerings.
• Participates in customer meetings and answers customers' technical questions when needed.
• Selects the correct product platform on which to make the offering.
• Proposes solutions from all KONE business lines; People flow services, escalators, elevators and new digital solutions etc.

Solution planning –

Costing:

• Responsible for correct Advanced People Flow (APF) solution costings.
• Involves CSE Engineer, Product to understand the costing for corporate and local materials.
• Involves CSE Engineer, System to understand the costing for integrations.
• Involves Supply Line, installation, maintenance and project management to understand both the materials and the service cost of the solution.

Specs:

• Coordinates specification creation.
• Performs initial and revised non-standard energy calculations, and traffic analyses.
• Accountable for the technical content of project team handover (example: control panel for MOD, transferred between orders booked to project team prior to listing).
• Site Surveys: Travel to vessels to survey existing elevator and escalator equipment.

Availability and lead times: Coordinates solution lead times from Supply Line and local sourcing.

Installability: Ensures that the proposed solution can be installed, and that cost and work effort impact of installation is part of the solution's costing, especially in non-standard installation method cases.

Maintainability

• Ensures that the proposed solution fulfils the customer's product lifecycle needs.
• Identifies possible deviations from standard maintenance methods and ensures that a resolution is found.

Compliance

• Ensures that the proposed solution fulfils marine classification rules, regulations and safety requirements.
• Ensures alignment with environmental regulations.
• Ensures that the planned solution complies with KONE engineering policy.

Key tasks in the KONE Sales process

• Provides content for pre-tender and pre-booking reviews (technical solutions, costs, lead times, risks, verification of technical content in contracts).
• Executes activities for a holistic solution plan.
• Leads full chain engineering teams on marine projects until handover to the project manager and supply line manager.
• Hands over the engineering to CSE Engineer, Project on the most complex project cases for execution on the Start-up meeting.

General responsibilities

• Participates in product and new services release information-sharing sessions.
• Offers input to the product offering management about customization, standardization and interface requirements for the portfolio.
• Contribution to the Customer Solutions Engineering virtual and local network.
• Contribute to and utilize the Customer Solutions Engineering case library.
• Handles engineering on Modernization (MOD) including component upgrades (small VB repairs), full replacement (FBR) or existing vessel lifts (EBULI).
• Is the primary front line technical contact person for the Supply Line Tendering Engineers.

HIRING REQUIREMENTS

• Education: 4-year degree or advanced.
• Previous experience in certified payroll strongly preferred 3+ years
• Technical: Proficient in Microsoft Office (Word, Excel), basic to intermediate
• Technical: Proficient understanding of engineering tools (e.g. CAD and BIM)
• Effective communication and virtual collaboration skills.
• Must possess holistic understanding of different building types and customer segments.
• Excellent skills in understanding and translating customer needs (requirements) into technical specifications.
• Understanding of new construction and building modernization processes in the elevator/escalator industry.
• Understanding of all required elements for solution total costing.

About KONE

We have the courage to hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because we believe diversity drives innovation ) :

• We value your authentic self.
• Diversity, equity and inclusion is embedded in our strategy and values.
• Collaborative, creative, and supportive work environment .
• Passionate about safety, quality, and innovation
• We care about the communities where we live and work.

Some of our many benefits include:

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow.
• Matching 401K
• Pension plan
• Comprehensive health and wellness plans for the entire family
• Paid holidays and paid time off

Come share your passion and energy to make a positive impact at KONE for our customers and your career )

Beware of Recruitment Scams )

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

#LI-JC1

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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Did you know KONE moves over one billion people every day? In 2023, we had annual net sales of EUR 11.0 billion. We employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.