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IT Technology Technician - Kingsport, United States - Eastman
Description
Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company's innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2023 revenue of approximately $9.2 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit
Responsibilities
If you love working in a rapidly evolving agile team environment, this is the right role for you. As a global IT organization, we're focused on continual improvement and collaboration with the manufacturing, analyst and business partners to support and maintain innovative solutions.
The technician role works in a team environment to deliver business solutions. This involves engaging with business clients, vendors, internal onsite experts, and contract resources to support IT solutions.
Internal development and administration work includes upgrading and maintaining third party applications and software support.
• Perform complex troubleshooting.
• Manage and support inhouse written applications. (PIMS)
• Support, upgrade, and enhancements
• Support IT initiatives
• Ensure specifications are met for hardware and software (memory usage, drive size, disc space)
• Manage software on servers (Aveva, PI, PIMS, Sample Manager)
• Request group accounts
• Coordinate and monitor manufacturing applications including LIMS, PIMS, Windows, and custom applications
• Configure software suite.
• Serve as liaison between manufacturing clients and IT.
• Participate in 24 X 7 on-call rotational support.
Qualifications
Required Skills:
• Computer Skills.
• People Skills. Capable of working with a broad range of skilled professionals, including Operations Personnel, Process Improvement Engineers, Production Managers, Chemists, Laboratory Technicians, and Systems Analysts. Must be able to work well with others and in a team environment.
• Communication. Possess strong written and verbal communication skills with ability to write technical documentation, discuss technical problems, lead training sessions, and collaborate in a clear and concise manner.
• Technical Skills. Drive to learn and absorb new technology to solve business problems and improve business processes.
• Problem Solving Skills. Able to troubleshoot and problem solve complex data systems.
• Organizational and Time Management. Ability to organize and prioritize work.
• Self-Starter. Ability to take broad instructions and translate those into specific tasks. Must work well with minimal supervision and be result focused.
Qualifications:
Education: Associate degree in Technology-related field preferred. Experience: Minimum of 2 years of work experience is preferred
Eastman Chemical Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.
Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.
