Customer Service Associate Ii - College Station, United States - Texas A&M University

Texas A&M University

Verified Company

College Station, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Title
Customer Service Associate II

Agency
Texas A&M University

Department
Vet Med-Teaching Hospital

Proposed Minimum Salary
Commensurate

Job Location
College Station, Texas

Job Type
Staff

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences.

Embracing varying opinions and perspectives strengthens our core values which are:
Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Who we are

What we want

The Customer Service Associate II - Service Coordinator within the Large Animal Hospital is responsible for overseeing the daily administrative operations of assigned veterinary service section(s) and primary communication manager between the Client Services Section and assigned veterinary service section(s).

Other duties include maintaining/deconflicting appointment slots and appointments, audit invoices ensuring accuracy and timeliness for discharges, inform client services of discharge status, schedule appointments.

What you need to know
Compensation will be commensurate to selected hire's experience.

Required Education:

High School Diploma or any equivalent combination of education and experience.

Required Experience:

Three years in general office or clerical work.

Required Knowledge, Skills, and Abilities:

Ability to provide quality customer service to internal and external customers/clients.
Ability to multitask and work cooperatively with others.

Preferred Knowledge, Skills, and Abilities:

Excellent oral and written communication skills.

Responsibilities:

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Communications/Customer Service**:Oversees the daily administrative operations of assigned veterinary service section(s). Serves as the primary contact between front desk and veterinary service for admissions/discharge processing. Greets customers and assists with appointment scheduling. Coordinates appointments in conjunction with specialized services, including ultrasounds, echocardiograms, endoscopies, nuclear centigraphy, radiology, and farrier. Promotes communication between clients, rDVMs, clinicians, technicians, and staff.
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Documents: Creates and updates veterinary service section appointment templates in VMIS. Deconflicts appointment issues with clinicians and Client Service Section. Investigates and researches customer complaints and participates in resolving problems. Assists clinicians, technicians, and staff with patient discharges by auditing patient invoices. Verifies and updates client/patient information for accuracy. Assists in gathering and recording referral information from rDVMs to include medical records.
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Policies and Procedures: Ensures adherence to policies and procedures consistent with TAMU and Veterinary Medical Teaching Hospital policies and procedures. Performs other duties as assigned.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.