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    Customer Service Representative - Houston, United States - TPI Staffing, Inc

    TPI Staffing, Inc
    TPI Staffing, Inc Houston, United States

    4 weeks ago

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    Description

    Job Description

    Job DescriptionCustomer Service Representative - 17 openingsTemp to HirePay: $ $24.00 per hourIn – Office, 77095 area
    Shift Schedule:
    Monday - Friday 10:30 AM - 7:00 PM
    Saturday - Sunday 8:00 AM - 4:30 PM
    Will work a Saturday or Sunday and be off another day of the week
    Do you enjoy interior decorating? This is a great Opportunity to get experience in the Interior design industry
    Summary:Customer Experience Representative is responsible for assisting customers with general order questions, product information, website troubleshooting and order troubleshooting. This position is also responsible for creating, maintaining, and improving customer relationships while interacting with customers, daily. Benefits after conversion: Medical, Dental, Vision, PTO, Paid Holidays, 401(k) with match, employee discounts and moreEssential Functions and Responsibilities:
    • Receive and promptly respond to customer queries.
    • Document customer concerns and resolutions within each order worked.
    • Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill, and expertise.
    • Is consistently courteous with all customers, and keeps all customer commitments
    • Maintain up-to-date product, sales, services, and company knowledge.
    • Investigate customer's problems and collaborate with multiple departments to find solutions and resolve issues.
    Qualifications:
    • 1-2 years' customer service experience, preferably in a contact center operations environment or Call Center
    • Must have CRM experience
    • Polished, Professional, and Polite demeanor
    • Live CHAT representative experience is a plus
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