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    Lead Surgery Scheduler- Orthopedics - Lancaster, United States - University of Pittsburgh Medical Center

    University of Pittsburgh Medical Center
    University of Pittsburgh Medical Center Lancaster, United States

    2 weeks ago

    Default job background
    Description

    Purpose:
    Coordinate and schedule patients for in-patient and outpatient surgical procedures. Provides leadership for all surgery schedulers.


    Responsibilities:

    • Provide patients with pre and postoperative instruction according to service specific guidelines. Schedule post-operative appointments and appointments to review testing ordered by physician.
    • Assists in the recruiting and hiring of surgery schedulers
    • Send/receive patient medical records in accordance with Health Insurance. Obtain lab/x-ray reports, hospital notes, referral information, etc.
    • Assists nurses with messages/triage/OR chart prep etc.
    • Assist management staff with supervisory activities. Participates with creation and implementation of departmental goals, processes and procedures.
    • Ensure all billing and insurance information is current and accurate.
    • Complete forms/requisitions as needed. Schedule appointments. Manages schedules and organizing patient flow.
    • Verify insurance coverage and patient demographics.
    • Prepare and managing charts to ensure information completed and filed appropriately.
    • Answer and respond to all incoming telephone inquiries utilizing UPP customer service standards.
    • Perform all responsibilities in a manner that demonstrates appropriate behavior towards staff, peers and other department personnel as defined in the departmental and UPMC/UPP job performance standards.
    • Employee can be relied upon to work steadily and effectively and for punctuality and regularity of attendance. Stays late to cover clinical areas as needed
    • Obtain pre-certification and/or referral prior to the date of the procedure. Ensure that informed consents are signed.
    • Prepare patient rooms, set up instruments and equipment according to department protocol.
    • Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control. Clean according to scheduled maintenance program and keeping appropriate records.
    • Accompany patients to exam/procedure room. Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.
    • Collect patient information/history; taking vitals, performing screenings per provider guidelines.
    • Relay instructions to patients/families. May provide more individualized patient/family education and supportive counseling as needed.
    • Provides leadership for all surgery schedulers.
    • Acts as preceptor for new hires.
    • Manage inventory of supplies; restocking exam/procedure rooms.
    • Coordinate and schedule all necessary pre-testing and orders given by the attending physician(s).
    • Completes performance appraisals for surgery schedulers.
    • Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.
    • Comply with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health). Maintain strict confidentiality related to medical records and other data.
    • Coordinate surgery cases and communicates with hospital personnel to obtain approval for hospital admissions.
    • Guides workflow and/or assigns tasks to other clinical staff.
    • Mentors, orients and provides ongoing training to staff.

    Qualifications:

    • High school diploma required.
    • Completion of a medical assisting program or 4-5 years experience in a medical field.
    • Proficiency in medical terminology preferred.
    • Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans and workers compensation carriers regarding scheduling and approval of surgical procedures.
    • General knowledge of computer software and practice management databases is required.
    • Knowledge of the Epic practice management programs preferred.
    • Strong organization, time management and interpersonal skills. Tact and diplomacy are necessary in dealing with physicians, patients and their families and other employees.
    • Ability to deal compassionately and professionally with patients is essential.
    • Ability to work independently and possess sound decision-making skills.
    • Ability to prioritize work demands.
    • Ability to consistently maintain confidentiality with regards to all job assignments and related information.

    Licensure, Certifications, and Clearances:
    UPMC is an Equal Opportunity Employer/Disability/Veteran
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