- Provide patients with pre and postoperative instruction according to service specific guidelines. Schedule post-operative appointments and appointments to review testing ordered by physician.
- Assists in the recruiting and hiring of surgery schedulers
- Send/receive patient medical records in accordance with Health Insurance. Obtain lab/x-ray reports, hospital notes, referral information, etc.
- Assists nurses with messages/triage/OR chart prep etc.
- Assist management staff with supervisory activities. Participates with creation and implementation of departmental goals, processes and procedures.
- Ensure all billing and insurance information is current and accurate.
- Complete forms/requisitions as needed. Schedule appointments. Manages schedules and organizing patient flow.
- Verify insurance coverage and patient demographics.
- Prepare and managing charts to ensure information completed and filed appropriately.
- Answer and respond to all incoming telephone inquiries utilizing UPP customer service standards.
- Perform all responsibilities in a manner that demonstrates appropriate behavior towards staff, peers and other department personnel as defined in the departmental and UPMC/UPP job performance standards.
- Employee can be relied upon to work steadily and effectively and for punctuality and regularity of attendance. Stays late to cover clinical areas as needed
- Obtain pre-certification and/or referral prior to the date of the procedure. Ensure that informed consents are signed.
- Prepare patient rooms, set up instruments and equipment according to department protocol.
- Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control. Clean according to scheduled maintenance program and keeping appropriate records.
- Accompany patients to exam/procedure room. Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.
- Collect patient information/history; taking vitals, performing screenings per provider guidelines.
- Relay instructions to patients/families. May provide more individualized patient/family education and supportive counseling as needed.
- Provides leadership for all surgery schedulers.
- Acts as preceptor for new hires.
- Manage inventory of supplies; restocking exam/procedure rooms.
- Coordinate and schedule all necessary pre-testing and orders given by the attending physician(s).
- Completes performance appraisals for surgery schedulers.
- Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.
- Comply with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health). Maintain strict confidentiality related to medical records and other data.
- Coordinate surgery cases and communicates with hospital personnel to obtain approval for hospital admissions.
- Guides workflow and/or assigns tasks to other clinical staff.
- Mentors, orients and provides ongoing training to staff.
- High school diploma required.
- Completion of a medical assisting program or 4-5 years experience in a medical field.
- Proficiency in medical terminology preferred.
- Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans and workers compensation carriers regarding scheduling and approval of surgical procedures.
- General knowledge of computer software and practice management databases is required.
- Knowledge of the Epic practice management programs preferred.
- Strong organization, time management and interpersonal skills. Tact and diplomacy are necessary in dealing with physicians, patients and their families and other employees.
- Ability to deal compassionately and professionally with patients is essential.
- Ability to work independently and possess sound decision-making skills.
- Ability to prioritize work demands.
- Ability to consistently maintain confidentiality with regards to all job assignments and related information
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Lead Surgery Scheduler- Orthopedics - Lancaster, United States - UPMC
Description
Purpose:
Coordinate and schedule patients for in-patient and outpatient surgical procedures. Provides leadership for all surgery schedulers.
Responsibilities:
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran
